Consistently provided exceptional customer service, resulting in a 95% customer satisfaction rating over a six-month period. • Implemented a new system for tracking transactions and balancing cash drawers, reducing errors by 30% and improving accuracy. • Cross-sold products and introduced new promotions, • resulting in a 25% increase in sales for targeted items. Cashier and Grocery Stockist

Processed cash, check, and credit/debit card payments with 100% accuracy, resulting in zero discrepancies in balance sheets over a six- month period. • Issued receipts, refunds, change, or tickets in a timely and efficient manner, resulting in a 95% customer satisfaction rating for checkout experience. • Resolved customer complaints and guided them through the checkout process, resulting in a 20% improvement in customer loyalty and repeat business.

Build relationships with , utilizing de-escalation techniques to resolve passengers issues calmly and professionally, and maintain a 95% customer satisfaction rating. • Identify solutions to boarding issues and complications, fields inquiries from passengers, and provide hotel and accommodation services. • Working for BPO that cater AirAsia Project for particularly Indonesian customers and nearby English speaking countries.

Degree in Communication Science