Alaa
ENGLISH TEACHER
Male37 y/oEnglish TeacherLive in HungaryNationality Tunisia
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Summary
Dear HR/recruiter,
I Hope this email finds you well. I'm an expat English teacher, I've been working with some of Turkey's best international schools, teaching Cambridge curricula for well over 7 years (including teaching Cambridge English, maths, science and global perspectives as a primary classroom teacher) I am interested in the teaching role posted to your school website.
For the last 2 years I have been working in Budapest, Hungary international IT companies.
Looking forward to hearing from you.
Alaa
Whatsapp +36 204439298
Wechat: AlaaMahroug
Work experience
CUSTOMER SERVICE
Ryanair (French) Budapest
2024.01-Current(10 months)
Handling customer complaints. Creating Customer Care Protocol. Creating policies
and procedures. Helping every customer service professional improvement.
Identifying customer needs and helping customers. Gathering customer feedback.
Performing quality assurance surveys with customers.
Ensuring customer satisfaction,. Using interpersonal skills. Providing active customer
outreach. Technical troubleshooting. Designing an e ective customer service process.
Computer skills. Knowledge of mediation and con ict resolution technique.
Accountable for resolving customers issues and problems by promptly responding to
customer inquiries and providing technical support through various channels such as
phone, email, or chat
Tour Guide
English) Budapest
2024.01-2024.01
leads tourists on inbound tours to places of interest, and shares information about
the history and heritage
•
Providing entertaining and informative commentary about landmarks and points
of interest along the route
•
Managing car change process: ensuring the right car category is in the right place
at the right times
•
Gathering the available relevant information in Avis sources and databases for
solving the problems
planning, scheduling, purchasing, controlling, quality control and inventory control •
Contributing to recognizing the opportunities for improving processes •
Operations Specialist
English) Budapest
2022.11-2023.11(a year)
Managing the relationship with Avis Budget Group customers, partners, and rental
stations via phone (mostly outbound calls) and email
•
Managing overdue rentals: investigating reasons for delay, and extending rental
agreements where needed
•
Managing car change process: ensuring the right car category is in the right place
at the right times
•
Gathering the available relevant information in Avis sources and databases for
solving the problems
planning, scheduling, purchasing, controlling, quality control and inventory control •
Contributing to recognizing the opportunities for improving processes •
Primary School English Teacher
Turkey
2019.09-2022.06(3 years)
Primary school English teacher for Cambridge English, Science, Math, and global
perspectives lessons at Antalya Cambridge International School
•
Creating lesson plans, preparing students for standardized tests, and managing
students outside the classroom, such as in school hallways, and detention
Elementary Teacher
Turkey
2018.09-2019.08(a year)
TBS is the pioneer in Turkey that combines the Turkish national curriculum and
British national curriculum. All subjects, except for Turkish Language and Cultural
lessons are taught in English Our students get an amazing opportunity to enter
universities and colleges all around the world
Cambridge Primary, Cambridge Lower Secondary, Cambridge IGCSE levels •
English Language Teacher
Turkey
2017.09-2017.09
Bahcesehir college takes high-quality education to every corner of Turkey with
great investments
•
Students are provided with skills of the 21st century and prepared for life in
campuses with new-generation education facilities
English Language Teacher
Turkey
2016.09-2017.08(a year)
In TED schools, English education is given on the basis of the curriculum prepared
taking Common European Framework as a reference.
•
Di erent learning styles are taken into consideration and individual computer-
based program are applied from kindergarten through the 12th grade, thus
enabling students to receive international certi cates.
Teacher Of English
Tunis
2014.09-2015.06(9 months)
Creating lesson plans and teaching those plans to the entire class, individually to
students or in small groups, tracking student progress and presenting the
information to parents
•
Preparing students for standardized tests, and managing students outside the
classroom, such as in school hallways, detention
French Account Manager
Tunis
2013.01-2013.01
developing strong relationships with customers, connecting with key business
executives and stakeholders and preparing sales reports.
Educational experience
ISLY
applied linguistics
2008.09-2011.07(3 years)
BACHELOR DEGREE
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