• Initiated and implemented a Higher Order Thinking requirement, resulting in 5% overall increased graduation rate. Built professional business relationships with all business levels within existing accounts to ensure customer satisfaction and sales growth. • Constructed Backward Design lesson plans for students in honours business management and economics courses • Compiled accurate reports to show an accurate representation of the students’ performance. • Developed instrumental strategies, materials and methodologies for Inclusion English learners. Ensured effective and professional call attendance within required speed answer and call duration service level criteria. • Successfully mentored a resident educator and student teachers from surrounding colleges and universities • Implemented formative assessment standardized testing strategies, resulting in an overall 10% increased test scoring rate. • Developed business studies curriculum for the semester and specific semester education goals, students achieved a 97% first time pass rate.

Successfully built professional business relationships with all business levels within all accounts to ensure customer satisfaction and sales growth. • Liaised with the marketing department to maximize best practise, lead generation techniques • Prepared sales contracts ensuring compliance with GDPR legislation. • Developed new business via cold calling, lead follow ups, and general customer interaction. • Participated in internal account planning and strategy meetings, conduct meetings, presentations, attending industry events, and provided post sales guidance to assist partners in adopting solutions. • Identified and resolved issues enthusiastically and efficiently, to assure complete partner satisfaction throughout all stages of the sales and technology evaluation process, and able to establish, develop and maintain strong relationships with key partner contacts. • Monitored customer support for healthcare, technical solutions proposed throughout the sales process and alert the sales and account teams to potential risks to deal closure. • Provided coaching and professional development to team members, brand, sales associates to enhance product knowledge, technical acumen, and technical sales skills. • Reviewed constantly the customer feedback and then suggested ways to improve the process and customer service level which increased the satisfaction rate from 80% to 95%.

• Resolved customer problems and complaints by clarifying issues, explaining the best solution, and following up with their payment queries. • Oversaw proper administration and documentation of all routine personnel support activities including administration of leaves requests and provision of established benefits. • Developed and implemented compliance pack outlining all proper business procedures and company policies. • Resolved product and service problems by clarifying the customers complaint, determining the cause of the problem, and explaining the best solution to solve the problem, expediting correction, and following up to ensure resolution. • Developed and implemented compliance pack outlining all proper business procedures and company policies

Association of Certified Chartered Accountants

Certified Institute of Payroll Professionals

Business Management in Finance Honours Degree