My job was to provide French-language support for customers of Photobox, a well-known European brand in the photos, print, and gifts industry. I also address the needs of French-speaking clients via phone, email, and chat, resolving issues, handling complaints, and providing solutions. I consistently ensured client satisfaction while resolving issues efficiently and maintaining high-quality communication standards.

I worked at Transcom, an internationally recognized customer experience management company, providing French and English-language support for clients of a prominent tourism brand. My responsibilities included addressing customer inquiries, resolving issues efficiently, handling complaints, and ensuring a positive client experience across various communication channels such as phone, email, and chat.

As a native French speaker with intercultural expertise, I provided linguistic support on Upwork, specializing in English-to-French translation. My work included translating and proofreading content in diverse fields such as e-commerce, marketing, technical manuals, educational sciences, and creative writing. I also handled tasks like transcription, voice recording, and cultural translation. I offered high-quality, tailored solutions to meet client needs, treating every project as a unique opportunity for growth and learning.

Cultural Mediation and Communication