Key responsibilities: Act as the first point of contact for End-Users with issues concerning their computer systems and equipment. Troubleshoot hardware and software issues for End-Users. Diagnose and resolve technical issues. Provide technical support over the phone, email, and chat. Prioritize and manage the workflow. Configure operating systems. Install and configure hardware and computer applications. Create and maintain technical documentation. Monitor system performance and troubleshoot any issues. Monitor and maintain computer networks. Resolve issues related to the network. Conduct Device Audit of the Whole Device Inventory. E-scraped Non-Working Device and propose for budget of New Device. Research and recommend new products and services. Design computer systems that meet specific requirements. Help Organization deploy new software or hardware systems. Train people on how to use different systems. Maintain procedural documents and reports. Ensure proper documentation of all issues. Prepare prompt, accurate reports. Strictly follow the GDPR and Data Protection Guidelines.