Aygun
Customer Operations Specialist
Female26 y/oEnglish TranslationLive in TurkeyNationality Azerbaijan
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Work experience
Customer Operations Specialist
Turkey
2023.03-Current(2 years)
Conduct regular reviews of operational procedures to ensure
compliance with company FinTech standards.
- Provide technical support to customers by responding to inquiries and
resolving issues in a timely manner companies FinTech products
- Investigate customer complaints regarding product quality or service
rendered
Customer Support Specialist
Azerbaijan
2020.12-2022.07(2 years)
Provided technical support to customers by responding to inquiries and
resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and
usage questions.
- Responded to customer emails and phone calls promptly, courteously,
and professionally.
Telesales Representative
Baku
2019.07-2019.08(2 months)
Conducted outbound sales calls to potential customers, introducing
them to products and services.
- Developed relationships with clients through regular follow-up calls.
- Provided customer service support to resolve any issues or complaints
in a timely manner.
Educational experience
Istanbul University
Brand Management
2022.09-2024.02(a year)
Brand management
State University
Economics
2016.09-2020.06(4 years)
Consumer goods expertise and marketing
Languages
Turkish
Native
English
Good
Certificates
Preventing Financial Crime - PayTabs Global
- Leadership Development - AIESEC
- Spectator Services - UEFA
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