Projects; Supercell / Metacore - Respond to customer inquiries via chat (tickets) providing accurate information and solutions in a timely manner. - Troubleshoot and resolve customer complains, ensuring satisfaction and a positive experience. - Foster strong customer relationships to increase loyalty and retention. - Gather and analyse customer feedback to contribute to product or service improvements.

- Video coding of accounting documents, control and processing of video coding anomalies. - Data entry on computer software with a view to absolute precision. - Indexing of documents using the company's computer programs. - Identification and correction of data entry errors to avoid duplication between systems. - Classification of administrative documents according to current standards.

- Handling of incoming calls: usual checks (identity, file), identification of the request and provision of an appropriate response. - Diagnosis of the customer's problem based on the reference of questions and predefined arguments. - Handling of exchanges by telephone, email and instant messaging in compliance with the rules of communication KEY SKILLS - Digitization techniques - Analytical and synthesis skills - Data processing - Report writing - Typing - Digitization - Database management - Grammar and spelling LANGUAGES FRENCH ****** ENGLISH ******* BULGARIAN * * * ARABIC *******

- Presentation of the history of the place and objects. - Planning of itineraries and schedules. - Accompanying visitors throughout the tour.

High school Baccalaureate