Cristiane Veroneze Paes

Female
Business Manager/Supervisor
Live in BrazilNationality Brazil
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Summary

Acting in the marketing in defined territory, industry or vertically, using complex sales solution methodology to provide service, product, hardware and software. Eight-year experience in IT sales, as a direct collaborator, acting with teams from customer success, after sales, bidding, pre sales and operation. Relationship with public sector accounts, government and education clients, communication with C-level and technical influencers. Management of customer portfolio through the creation of business strategic plan, aiming reach targets and search consistent forecast and proven results. Senior understanding of market (clients, competitors, suppliers, general environment), deeply understanding distribution system, integration, tier 1 partners and channels putting together the needs of integrator or manufacturer against to competition. Wide experience in biddings, laws applied to public purchases and procedures of corporate governance, federal, state and municipal range. Solid, technical graduation to relationship with clients providing customized consultancy, using holistic approach to problem solving. Ability to provide training for the direct sales force, in cross operation, or for channels on technology products and services; Resourcefulness for presentations at meetings, fairs and events; Time and work management skills with high levels of autonomy and self-direction.

Work experience

Commercial Manager Government and Education

Samsung Electronics
2020.10-Current(4 years)
• Responsible for building the commercial service for the Government and Education segment at B2B Samsung, for the strategy of action and business prospecting for professional monitors, control rooms, LED panels and LCD computer monitors, in the segments nationwide; • By opening untapped accounts and consulting development of public safety projects, through the use of video wall and digital communication in replacing paper with content management and labor optimization, the best solution with the lowest price, for participation in trading sessions and competitions; • Negotiation in an environment regulated by law 8666 and 13303, with skill in existing processes, such as questioning, objections, etc... • Development of opportunities in existing channels, focused on government and education, expansion of new partnerships, seeking customer presence to identify future projects and work together; • Development of interactivity solutions for hybrid education and/or personalization of face-to-face teaching using professional monitors; • Sales planning based on market time and the reality of an equipment manufacturer.

Digtal Account Manager

Vivo (Telefônica Brasil)
2011.09-2020.09(9 years)
Digtal Account Manager Digtal Account Manager Aug 2016 - Sep 2020 · 4 yrs 2 mosAug 2016 to Sep 2020 · 4 yrs 2 mos São Paulo e Região, BrasilSão Paulo e Região, Brasil • Responsible for the strategy of action and prospecting of digital innovation businesses, in the portfolio of municipal, state and federal government across the country. • By opening unexploited accounts in digital services, hunting; • Consultative development of data center, information security, property security and IoT projects, identifying the need for simple and/or complex solutions in approaching small and large corporations, with the aim of assisting them in the sedimentation of the technical scope, basis of the term of reference, technical content of the notice, strengthening the possibility of commercial success; • Negotiation in an environment regulated by law 8666 and also in a private environment, with sales skills for C-LEVEL, seeking the best solution with the lowest price, for participation in auctions and tenders; • High level of relationship with manufacturers and partners for registration and defense of the prime, in order to obtain the best commercial conditions for the designed solution; • Cross action, linking the company's traditional products with those of digital innovations in a portfolio with revenues of millions; • Knowledge multiplier for the team of eighty account managers, in order to prepare them to identify digital opportunities; • Planning of commercial visits, through Sales Force, aiming at maintaining and prospecting new customers; • Management of targets with effective and verifiable results.• Responsible for the strategy of action and prospecting of digital innovation businesses, in the portfolio of municipal, state and federal government across the country. • By opening unexploited accounts in digital services, hunting; • Consultative development of data center, information security, property security and IoT projects, identifying the need for simple and/or complex solutions in approaching small and large corporations, with the aim of assisting them in the sedimentation of the technical scope, basis of the term of reference, technical content of the notice, strengthening the possibility of commercial success; • Negotiation in an environment regulated by law 8666 and also in a private environment, with sales skills for C-LEVEL, seeking the best solution with the lowest price, for participation in auctions and tenders; • High level of relationship with manufacturers and partners for registration and defense of the prime, in order to obtain the best commercial conditions for the designed solution; • Cross action, linking the company's traditional products with those of digital innovations in a portfolio with revenues of millions; • Knowledge multiplier for the team of eighty account managers, in order to prepare them to identify digital opportunities; • Planning of commercial visits, through Sales Force, aiming at maintaining and prospecting new customers; • Management of targets with effective and verifiable results. Gestão de vendas, Liderança and +13 skills Information Security Product Manager Information Security Product Manager Mar 2014 - Aug 2016 · 2 yrs 6 mosMar 2014 to Aug 2016 · 2 yrs 6 mos São Paulo Area, Brazil · On-siteSão Paulo Area, Brazil · On-site • Responsible for the development and implementation of new Information Security products for the B2B market and for the maintenance and improvement of products already on the mat, Anti DDoS and Managed Security Services. • Market analysis, understanding and identification of technological needs in the field of information security, tropicalization of products developed at the company's headquarters in Spain; • Analysis of competition in this market, seeking continuous improvement of products and processes in the portfolio; • Development of LPUs with the main manufacturers of this niche such as Fortinet, SonicWall, Fireeye and Akamai; • Elaboration of business plan, technical/commercial documentation and product pricing tool; • Specification of actions to increase financial results and the installed customer base, contributing to the marketing, sales and marketing strategy of security services; • Monitoring of financial indicators and product profitability, seeking commercial actions such as combos and offers in order to balance the indicators; • Conducting training and qualification of information security services for all areas of the chain, commercial and operational of the company nationally; • Continued interface with the SOC operational team to define the technologies to be approved and define the operational scope of the products, SLA, SLO and consequently their pricing; • Support the sales team, BDMs, cross IT and pre-sales in cases of importance and complexity for special projects of commercialized products (ADDoS and MSS).• Responsible for the development and implementation of new Information Security products for the B2B market and for the maintenance and improvement of products already on the mat, Anti DDoS and Managed Security Services. • Market analysis, understanding and identification of technological needs in the field of information security, tropicalization of products developed at the company's headquarters in Spain; • Analysis of competition in this market, seeking continuous improvement of products and processes in the portfolio; • Development of LPUs with the main manufacturers of this niche such as Fortinet, SonicWall, Fireeye and Akamai; • Elaboration of business plan, technical/commercial documentation and product pricing tool; • Specification of actions to increase financial results and the installed customer base, contributing to the marketing, sales and marketing strategy of security services; • Monitoring of financial indicators and product profitability, seeking commercial actions such as combos and offers in order to balance the indicators; • Conducting training and qualification of information security services for all areas of the chain, commercial and operational of the company nationally; • Continued interface with the SOC operational team to define the technologies to be approved and define the operational scope of the products, SLA, SLO and consequently their pricing; • Support the sales team, BDMs, cross IT and pre-sales in cases of importance and complexity for special projects of commercialized products (ADDoS and MSS). Estratégia, Operating Systems and +10 skills Pre Sales Solutions Consultant Pre Sales Solutions Consultant Sep 2011 - Mar 2014 · 2 yrs 7 mosSep 2011 to Mar 2014 · 2 yrs 7 mos São Paulo Area, Brazil · On-siteSão Paulo Area, Brazil · On-site • Elaboration of special data, advanced voice and data center projects providing technical support in customer meetings and the interface with engineering, in order to seek the lowest capex for the solution; • Unlike this position, I was responsible for the interface with the product team in order to help define policies and processes to leverage and facilitate sales, inside and outside the state of São Paulo, where strategies were different; • Involvement in network implementation feasibility projects in new cities, mainly outside the state of São Paulo, in order to carry out research with customers, identify demands and based on this the service solution to start the operation in that location. Support and monitoring of the preparation and defense of the business plan to release the investment and carry out the implementation of the network in that location; • Projects that I participated in the most relevant company were: Implementation of the GPON solution in the Data mat and the Startup of the fiber network in Recife – Porto Digital; • Due to a growing demand for IT at least half of my activities were focused on Housing, cloud and colocation projects which provided experience for the next role.

Senior Presales Consultant

GVT
2009.05-2011.09(2 years)
Senior Presales Consultant GVT · Full-time · Full-time May 2009 - Sep 2011 · 2 yrs 5 mosMay 2009 to Sep 2011 · 2 yrs 5 mos São Paulo, Brasil · On-siteSão Paulo, Brasil · On-site I was responsable for technical support for sales Department involving knowledge consultory, discovering technical customer´s necessities, developing voice and data solutions inside portfolio or making customization projects. The solution involves finantial analisys, technical documentation analisys (RFI, RFP, RFQ) and Government Proposals (Lei 8.666). It makes sense portfolio biases for MPLS, CLEAR CHANNEL, LAN TO LAN, IP Port. On the customization, I specify the routers tipologies to be used, according with better manufacturers with better costs and benefits. In the governamental procurement, I do terms of references analisys, bringing and supporting questions and to base impeachments referencing demanded solutions and to adhere the technologie. For voice solutions, I identify the existence type of PBX into the customers, the signaling needed, applying convencional demand of TDM Voice, with R2 and PRI signaling or, in some cases of IP telephony, SIP signaling, I figure out those demands with call managers or IP PBX with E1´s interface mount, as voice traffic profile showed by client. For Datacenter solutions, I understad and write down the infra structure needed, failover, securance or servers management of customer, intending to form performance reports; I suggest, according the customers needs, design and project which solve their demands.

Delivery Manager

Oi/Telemar
2000.06-2009.05(9 years)
Delivery Manager Oi/Telemar · Full-time · Full-time Jun 2000 - May 2009 · 9 yrsJun 2000 to May 2009 · 9 yrs • I coordinated the development of projects with the pre-sales and operations groups, helping to describe technical proposals in the solution itself and define the scope of management using ITIL disciplines. • Developed customer service outsourcing portfolio such as Suzano, Iguatemi, Tecban and Promon; • Analyzed proposals for convergence and integration of products demanded by the market, where there was a need for partners for WAN and LAN solutions; • Coordinated the implementation of projects seeking to meet the deadlines proposed in the schedules, using the PMBOK methodology. Prepared reports for customers and sales force regarding simple and complex projects, analyzing the return on investment for the implementation of special projects and seeking operational indicators proposed in customer contracts, using operational meetings to obtain improvements in the process and punctual corrections of way to meet customer expectations. • Controlled the implementation backlog of this portfolio and got involved in all matters relating to accounts, from ordering, implementation, invoicing, meeting accounts and raising new demands.
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