I performed the following tasks: Development of customer retention strategies – Designing and implementing strategies to continue the relationship with existing customers and prevent their departure; Customer data analysis – Monitoring customer habits, using analytical tools to understand the reasons for their likelihood of leaving the business; Customer communication – Ensuring a high level of customer satisfaction through personalized support and regular communication; Problem solving – Handling complaints and issues that can lead to customer loss; Loyalty campaign planning – Designing loyalty programs, discounts and other actions that will stimulate customer retention; Reporting and reporting – Preparing reports on the effectiveness of retention strategies and suggesting improvements. Skills I gained in this position: Analytical skills Exceptional communication skills Customer relationship management (CRM) skills Understanding the psychological aspects of customer loyalty Strategic thinking

In this position, I still perform the following tasks: clients understand the various options for trading currencies and other financial instruments, such as CFDs (Contracts forDifference) and other derivatives, and provide them with recommendations based on their goals and risk profile. Selling Trading Accounts and Services–Iam responsible for attracting new clients and selling trading accounts (e.g. Forex or CFD trading accounts), as well as additional services such as trading platforms and analytical tools. Explaining Trading Platforms and Tools–Ihave a good knowledge of trading platforms (such as MetaTrader 4/5 or sTrade) and tools that help clients monitor the markets and manage their positions. Maintaining Relationships with Existing Clients–Iregularly communicate with clients to inform them about the latest market trends, trading opportunities and new products or services. Sometimes this task also includes training to better understand the markets. Market Monitoring and Trend Analysis–Iam well informed about current developments in the Forex markets, I understand how economic and political factors affect them so that I can analyze currency movements. Risk Management Assistance–Ihelp clients assess their risk and set up risk management strategies, such as using stop-loss orders and other tools to protect capital. I have acquired and cultivate the following skills: Deep understanding of financial markets – Knowledge of the mechanisms of the Forex market, currency pairs, global economic trends and how they affect currency prices; Communication skills–Ihave excellent communication skills so that I can explain complex concepts to clients, as well as inform and motivate them to use the services; Resilience under stress – Since the currency markets are very dynamic and volatile, as an advisor I work in a fast- paced and highly competitive environment; Sales skills–Iprovide consulting and sales strategies for products and services related to trading in the Forex market.

Mugla University HONOURS AND AWARDS 2017 Apple Distribution International 2017 Apple Distribution International 2019 Apple Distribution International passed exams and qualified as a technician.Documents can be provided . AppleCare Excellence Award Apple Certified Mac Technician Apple Certified iOS Technician