Dilara
customer Service Agency
Female22 y/oCustomer Service SpecialistLive in GermanyNationality Germany
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Work experience
customer Service Agency
Lufthansa InTouch
2023.02-2023.10(9 months)
Professional Communicaton
-Lufthansa Global Fare Structures-Rules and
Aplication
-Expert use of information Sources
customer Service Specialist
Amazon
2021.11-2022.12(a year)
Guaranteed all customer orders were acknowledged
and processed promptly.
-Established warm and triendly rapport whilst
interacting with customers by phone, email and on live
chat
Patient Counselor
Alpi Dental Clinic
2021.02-2021.09(8 months)
Actively listened to patients complains and feedback
actioning improvements to continuously elevate
quality of care
-Build strong trusting relationships with patients by
providing continuous support and delivering best
possible care
Educational experience
High School
Mathematics
2016.06-2020.06(4 years)
I am a german citizen
Languages
English
Native
Turkish
Native
German
Native
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