DIVAKAR

Coordinator
Male33 y/oForeign language teacher/Administrative Logistics/General Affairs/Logistics Operations/Logistics Manager/Supervisor/Desktop Support/System Administrator/OthersLive in South AfricaNationality South Africa
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Summary

TEFL qualified and detail-oriented IT Technician with over 8 years of experience in troubleshooting, maintaining, and supporting hardware and software systems. Proficient in diagnosing technical issues and implementing solutions to enhance operational efficiency. Strong knowledge of networking protocols, system administration practices. Excellent communication skills, with a proven ability to train users and provide exceptional technical support. Adept at managing multiple tasks and projects in fast-paced environments while maintaining a focus on quality and customer satisfaction. Skilled in negotiation, and performance management. Committed to delivering exceptional customer service and fostering long-term business relationships to drive company success. Seeking a position where I can leverage my extensive industry knowledge and strategic acumen to contribute to organizational growth and customer satisfaction.

Work experience

Coordinator

Golden Pearl Freight Logistics
2022.12-2023.09(10 months)
Special Achievements:  Successfully maintained strong relationships with Engen and various fueling station management.  Drive continuous process improvement.  Knowledge of Scania, Volvo, Mercedes Benz, UD Croner and Isuzu trucks. Key Responsibilities:  Vehicle monitoring (Tracker, Netstar and Mixtelematics).  Route planning.  Diesel coordination.  Diesel related queries.  EDC queries.  Investigations of fraudulent diesel matters.  Diesel records.  I.T support throughout the company.  Assisted with vehicle breakdowns.  Booking of tracking units to be installed into the trucks.

Voluntary Educator

Phoenix Pioneer Primary School
2020.01-2021.12(2 years)
Special Achievements:  Curriculum Development: Designed and implemented an engaging curriculum that improved student comprehension and retention rates.  Community Outreach: Initiated a community outreach program that increased student enrollment, promoting educational opportunities in underserved areas.  Mentorship Program: Established a mentorship program that paired students, fostering academic growth and personal development.  Sports Coordination: Managed a team of students, enhancing the educational sporting experience for students and fostering a collaborative learning environment.  Event Organization: Planned and executed [specific events, e.g., sports, market days, that attracted students significantly increasing remuneration engagement.  Student Recognition: Developed a recognition program that celebrated student achievements, motivating learners and improving overall morale. Key Responsibilities:  Assisted with administration duties.  Teaching in the classroom.  Extracurricular activities.  Led various clubs.  Attended meetings.  Assisted educators with marking of test and exam papers.  Relief teaching.  Assisted learners during reading-time.  Art classes and Physical Education.  Assisted with organizing school sports.  Assisted with school functions.

I.T Technician

North Coast I.T Services
2013.06-2019.10(6 years)
Special Achievements:  Strong focus on customer satisfaction, loyalty, and follow up; established customer-centric culture of communication, collaboration, & accountability.  Maintained accountability for daily duties and the achievement of short- and long-term business objectives.  System Uptime Improvement: Implemented a network monitoring system that increased overall system uptime enhancing business continuity.  Rapid Issue Resolution: Achieved a reduction in average response time for help desk through streamlined troubleshooting processes and user training.  Security Enhancement: Led a security firewall initiative that identified and mitigated vulnerabilities, resulting in a decrease in security incidents.  Software Deployment: Successfully deployed network server across multiple user workstations, completing the project ahead of schedule and with minimal disruption to daily operations.  User Training Program: Developed and conducted training sessions for junior staff on new software applications, improving user competency and reducing support requests.  Hardware Upgrade: Coordinated a hardware upgrade that improved system performance, leading to an increase in processing speed and user satisfaction.  Documentation Standardization: Created comprehensive documentation for troubleshooting procedures and system configurations, reducing resolution time for recurring issues.  Cost Reduction: Negotiated vendor contracts that resulted in a reduction in costs for printing, hardware and software procurement.  Disaster Recovery Plan: Developed and tested a disaster recovery plan, ensuring data integrity and business continuity in case of system failures. Key Responsibilities:  To ensure successful work to computers and laptop fundamentals.  Repairing of computers, laptops and printers.  Component installations to computers, laptops and printers.  Upgrading of computers and laptops.  Hardware installations and software installations.  Networking.  Daily administration.  Training of junior staff.  Customer services.  Customer queries.  Stock control.  Sales.  Cash flow.  Management of business responsibilities.

Quality Controller

ABI Coca Cola
2010.11-2012.11(2 years)
Special Achievements:  Quality Assurance Improvement: Led an initiative that enhanced quality control processes, resulting in a reduction in product defects and increased compliance with safety standards.  Efficiency in Testing: Streamlined the testing protocol for raw materials and finished products, reducing testing time while maintaining rigorous quality standards.  Regulatory Compliance: Successfully ensured compliance with specific regulations and standards, passing all audits with zero non-conformities over a time period.  Training and Development: I acquired a comprehensive training program for quality control, improving on-boarding efficiency and enhancing team performance.  Cost Savings: Identified and eliminated inefficiencies in the quality control process, leading to a cost reduction in waste and rework.  Product Support: Played a key role in a successful launch production line, ensuring quality standards were met and contributing to positive management feedback.  Supplier Quality Management: Collaborated with team leaders to implement quality improvement plans, resulting in a decrease in incoming product defects.  Cross-Functional Collaboration: Worked closely with production, fitter and turner artisan, electrical artisan and management teams to address quality issues, leading to improved product consistency, which lead to satisfaction volume scores.  Quality Data Analysis: Data analysis tool that provided insights into quality trends, enabling proactive measures that improved overall product quality. Key Responsibilities:  Conduct various hygiene tests for approval for the production machines.  Machines (Bottle washer, ASEBI, Filling machine, Syrup mixer).  Chemicals used (Chlorine, Caustic, Methelene Blue, Sulphuric Acid.  Controlling and ensuring production line runs at peak.  Assisted artisans and electrical engineers with breakdowns.

Educational experience

TEFL Professional Development Institute

TEACH ENGLISH AS A FOREIGN LANGUAGE
2023.06-2023.06
120 Hour Teach English as a Foreign Language (TEFL) Certificate

OVAL INTERNATIONAL

Information Technology
2009.02-2009.12(a year)
Certificate Information Technology, Graphic Design and Business Management

COMPUTER ACADEMY

Microsoft Windows
1998.11-1998.11
Computer Competency Certificate Microsoft Windows

Languages

English
Native

Certificates

TEFL
2023.07
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