Elena

Customer Service Representative
Female33 y/oSales representative/Customer Representative/Sales Administration/Back Office/Sales Operations/Pre-sales customer service/After-sales customer service/Customer Service Specialist/Customer Service Manager/Supervisor/Administrative Specialist/Assistant/Administrative Logistics/General Affairs/Supply Chain Specialist/Assistant/Logistics Specialist/Assistant/Logistics Operations/Logistics Network Management/Water, air and land transport operations/Front-end development/Test/Operations EngineerLive in ShenzhenNationality Russia
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Work experience

Freelance Software QA tester

uTest
2023.03-2024.07(a year)
Remotely • studied business and technical requirements to understand the product features; • performed functional, browser compatibility, UI, performance testing on mobile and web applications; • submitted bug reports, test cases, usability reviews and bug fix verifications; The types of tested applications include such categories as: online store, streaming video, time management, entertainment, business, sports, social media, productivity, shopping, education, fitness, trip planning, etc.

Administrator, Operations support

SGS Vostok Limited
2017.10-2019.05(2 years)
Novorossiysk, Russia • supported cooperation with customers on order from nomination to invoicing; • arranged quantity and quality inspections of the oil products in railcars arriving at the port Novorossiysk terminal; • processed field documentation, compiled data into reports; • coordinated the testing of samples in the laboratory; • provided daily reports on the progress of inspections and the quality of oil products to customers; • played one of the leading roles in the development of OGC Cargo Planner web app for monitoring and forecasting the quality of oil products intended for loading into a tanker - specific activities include: testing, filling in data, tracing bug fixes, resolving usability issues, preparing a guide for field personnel, training field personnel with work trips to terminals, monitoring correct data entry; • arranged invoicing and debt control; • developed monthly and annual reports, maintained database and archive, document management in accordance with SOP.

Account specialist

Botrans Ltd
2013.10-2017.10(4 years)
(Cargo survey services) Novorossiysk, Russia • supported cooperation with clients on orders performed in Russia, Ukraine, Lithuania, Poland, Romania, Egypt, USA, Argentina, Brazil, etc. • supervised payments with Russian and foreign clients; • managed invoicing and debt control; • prepared and issued survey certificates and other reports; • arranged conclusion of contracts with clients and subcontracting organizations; • managed contractual database of the company; • organized certification of the company in GAFTA and FOSFA associations.

Educational experience

Institute of World Economy and Informatization

Economy
2014.02-2016.06(2 years)
Moscow, Russia

Admiral Ushakov Maritime State University

Organization of transportation and transport management
2008.09-2013.07(5 years)
Engineer on organization and management at transport, Novorossiysk, Russia

Languages

Chinese (Mandarin)
A little
English
Skilled
Russian
Native
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