Elena
Customer Service Representative
Female33 y/oSales representative/Customer Representative/Sales Administration/Back Office/Sales Operations/Pre-sales customer service/After-sales customer service/Customer Service Specialist/Customer Service Manager/Supervisor/Administrative Specialist/Assistant/Administrative Logistics/General Affairs/Supply Chain Specialist/Assistant/Logistics Specialist/Assistant/Logistics Operations/Logistics Network Management/Water, air and land transport operations/Front-end development/Test/Operations EngineerLive in ShenzhenNationality Russia
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Work experience
Freelance Software QA tester
uTest
2023.03-2024.07(a year)
Remotely
• studied business and technical requirements to understand the product features;
• performed functional, browser compatibility, UI, performance testing on mobile and
web applications;
• submitted bug reports, test cases, usability reviews and bug fix verifications;
The types of tested applications include such categories as: online store, streaming video,
time management, entertainment, business, sports, social media, productivity, shopping,
education, fitness, trip planning, etc.
Administrator, Operations support
SGS Vostok Limited
2017.10-2019.05(2 years)
Novorossiysk, Russia
• supported cooperation with customers on order from nomination to invoicing;
• arranged quantity and quality inspections of the oil products in railcars arriving at the port
Novorossiysk terminal;
• processed field documentation, compiled data into reports;
• coordinated the testing of samples in the laboratory;
• provided daily reports on the progress of inspections and the quality of oil products to
customers;
• played one of the leading roles in the development of OGC Cargo Planner web app for
monitoring and forecasting the quality of oil products intended for loading into a tanker -
specific activities include: testing, filling in data, tracing bug fixes, resolving usability issues,
preparing a guide for field personnel, training field personnel with work trips to terminals,
monitoring correct data entry;
• arranged invoicing and debt control;
• developed monthly and annual reports, maintained database and archive, document
management in accordance with SOP.
Account specialist
Botrans Ltd
2013.10-2017.10(4 years)
(Cargo survey services)
Novorossiysk, Russia
• supported cooperation with clients on orders performed in Russia, Ukraine, Lithuania,
Poland, Romania, Egypt, USA, Argentina, Brazil, etc.
• supervised payments with Russian and foreign clients;
• managed invoicing and debt control;
• prepared and issued survey certificates and other reports;
• arranged conclusion of contracts with clients and subcontracting organizations;
• managed contractual database of the company;
• organized certification of the company in GAFTA and FOSFA associations.
Educational experience
Institute of World Economy and Informatization
Economy
2014.02-2016.06(2 years)
Moscow, Russia
Admiral Ushakov Maritime State University
Organization of transportation and transport management
2008.09-2013.07(5 years)
Engineer on organization and management at transport, Novorossiysk, Russia
Languages
Chinese (Mandarin)
A little
English
Skilled
Russian
Native
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