In this role I was in charge of closing the bars both main and function including closing out the tills and running end of day reports I designed an easy to read cocktail training manual containing approximately 30 cocktails, for the more inexperienced staff I was in charge of the training of new staff on the day to day procedures of the bar along with stock control and putting in place procedures for the running and cleaning of the function bar My favourite aspect of this position was having the opportunity to work in many different positions from the function bar to the main bar and providing a high level of service while creating a friendly memorable experience for all my guests. Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.

In this position I was responsible for preparing cash floats for the bar and coffee shop along with end of day reports I was also responsible for coordinating the staff during lunch and dinner service along with the preparation of cocktails and beverages for guests Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options. Crafted and served a diverse range of cocktails, beers, wines, and spirits, adhering to company recipes and presentation standards.

Provided exceptional service surpassing guest expectations Day to day running of the main bar Handling stock rotation, preparing cash floats, preparing cocktails and serving tables I also worked in the function bar serving at weddings and events Upheld high standard of cleanliness in all work areas to comply with health and safety regulations. Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude. Trained junior bartenders and bar staff in mixology techniques, customer service excellence, and operational procedures.

Advising customers on whiskey and craft beer selections Here I was responsible for the cleaning of the beer lines and changing them to different craft beers I was also responsible for ordering beer, spirits and soft drinks I would also expedite at the pass coordinating between the kitchen and the floor ensuring a smooth service Opening and closing of the bar and end of day reports My role here was to advise on Whiskey pairings on the Menu and advise guests on Whiskey options Keeping staff informed of new whiskeys and beers that have come in while also keeping our regular guests informed also.

This job was a very intense learning experience which I thoroughly enjoyed I would prepare a mixture of drinks in the main bar and also serve during dinner service along with recommending wine to guests to accompany dinner while also serving the captain's table I ran the theatre bar for several cruises which was a very busy and time sensitive bar to run as it involved a lot of setting up for smaller functions throughout the ship including with coming up with special cocktails for the captains parties I also ran the ship's coffee shop for several cruises, this involved coordinating staff, cleaning and stocking the bar while picking up sandwiches, cakes and pastries from the kitchen and adhering to all U.S health codes

Strived for excellence in guest interactions, making each a 'wow' Day to day running of the main bar Handling stock rotation, making cocktails and coordinating my staff I also served in the Wedding and private events I would carry out end of day reports along with dispensing floats for the bars I also prepared coffees and teas and served at tables during afternoon tea service Advised customers on available beverages and optimum choices for individual tastes. Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality. Adhered to strict hygiene and cleanliness standards, maintaining a spotless bar area at all times. Provided expert recommendations on wine and spirit pairings, enhancing dining experiences.

High school diploma.