• Accountable for the training of new F.O personnel in procedures and knowledge of Leading Standards. • Acted as Front Office Manager, on Front Office Manager’s absence • Active participation in room allocation • Influencing Room Division & Food and Beverage department operations to exceed budgeted revenues through upselling • Hotel site inspections to tour operators • Active up-selling of special events • Daily review and follow up of VIP guests and special requests

• Accountable for the training of new F.O personnel in procedures and knowledge of Leading Standards under the supervision of Executive Assistant Manager • Implementation of Leading Standards on daily operational procedures • Influencing Room Division & Food and Beverage department operations to exceed budgeted revenues through upselling • Hotel site inspections to tour operators and media representatives in Russian • Active up-selling of special events • Daily review and follow up of VIP guests and special requests

• Reservation desk duties: handle incoming requests for room bookings, information about room availability and pricing, active participation in room allocation • Guest relation officer duties: assisting guests thought their stay, escort guests to their room and providing information regarding hotel facilities, services and surrounding area in English, German and Russian language • Main-courante duties: room price checking according to contracts, making and modifying reservations • Acted as Front Office Manager, on Front Office Manager’s absence • Accountable for the training of Night Shift staff on Front Office computer system “Epitome” and reception trainees on handling guest requests, answer queries, evaluating, resolving complaints and room up selling techniques • Frequent communication with travel agencies • Hosting info-group meetings with travel agencies in order to increase sales • Check-in/check out procedures for incoming and walk-in guests • Compiled handbook with all necessary procedures for night audit • Maintain efficient and effective flow of information with guests and all departments • Participation in organizing reception due to hotel’s pre opening year

• Main-courante duties: room price checking according to contracts, making and modifying reservations using front office computer system-“Protel”, invoicing • Guest relation officer duties: assisting guests thought their stay, escort guests to their room and provide information regarding hotel facilities, services and surrounding area in English, German and Russian language • Reservation desk duties: handle incoming requests for room bookings, provide information about room availability and prices, room allocation according to requests. • Night shifts duties according to plan set • Check-in/check out procedures for incoming and walk-in guests. • Handle guest requests, answer queries, evaluating and resolving complaints • Maintain efficient and effective flow of information with guests and all departments

• Main-courante duties: room price checking according to contracts, making and modifying reservations using Front Office computer system- “Opera”, invoicing • Active involvement in hotel opening and organizing initial reception set up • Check-in/check out procedures, cashiering duties • Maintain efficient and effective flow of information with guests and all internal departments • Train Night Shift staff on Front Office computer system “ΟPΕΡΑ” • Provide information regarding hotel facilities, services and surrounding area • Produce in-house, arrival, departure, and room status reports Hotel Site: www.royalblueresort.com

• Receiving guests, check in and checkout (process guest folios and collect payment, respond/attend to guest general inquires regarding hotel facilities, local entertainment) • Prepare accounts and invoicing, process payments • Entering and administrating guest data on the Front Office computer system and assist in other administrative functions • Organising events-within the hotel for quests- theme nights and guided tours • Handle additional duties as needed by guests or management and concierge duties

• Evaluation and selection of staff from a wide range of sectors • Decision on new appointments, participating in progress reviews and hr processes. • Accountable for internal processes related to relationships with public authorities, the private sector and partners

Intensive Chinese language course Level: Intermediate

Intensive Chinese language course (500Hours) Level: Intermediate

Intensive Chinese language course (500Hours) Level: Intermediate

Intensive Russian language course (500Hours) Level: High Intermediate, Degree acquired: Τ.Ο.R.F.L1 (qualified for entering Russian state university)