Orchestrated in excess of 40 calls a day remotely, developing personalised experience ensuring customer retention and satisfaction. · Subject Matter Expert for all company products ie features, benefits, and competitive advantages enabling sales increase. · Led the “increased Awareness” Initiative to influence HCPS to prescribe our products. · Product Demonstration ambassador, providing training to customer / service users. · Capitalizing on free samples and training enhance sales. · Resolved customer complaints and escalated issues to the appropriate departments. · Maintain customer records, update account information, and process orders. · Developed and executed promotional strategies and campaigns to reach target audiences. · Engaged with potential customers through unique selling points. · Tracked activities by monitoring sales metrics, providing regular reports to management, analyzing sales, evaluating performance.

Demonstrating the best service packages tailor made for each customer. · Performing cost-benefit analyses for existing customers and maintaining positive business relationships to ensure future sales. · Visiting potential client sites advising on type of services and ensuring contracts are signed. · Offering guidance and customer service throughout the contract’s lifecycle. · Defining and managing the brand marketing and sales strategy. · Conducting campaign management for marketing initiatives, producing marketing and promotional materials. · Planning all services in advance and organizing teams according to the planning to accommodate urgent orders. · Creating a positive work environment based on trust, respect and fairness · Managing all employees and allocate them according to the services provided in short- and long-term contract. · Recruit new clients and convert them into new loyal VIP customers by providing them with an excellent experience and always updating them out latest services

Collaborating with the design team to develop ideas for new products based on research data. · Testing and deciding on fabrics, colours, patterns and textures for each design. · Recruiting the workshop employees i.e. artisans, hand workers, designers and tailors. · Overseeing and controlling the production process and assuring that the quality standards are met. · Determining the quantity to be produced in each design, setting up selling prices according to costs. · Ensuring that all processes are compliant with legal, safety, security, retail store operations and HR guidelines are met · Managing the customer database to build strong relationship with customers to create future potential selling opportunities · Coordinating with marketing team in organising advertising campaigns, setting up the marketing strategy for magazines. · Negotiating and signing contracts with influencers, monitoring and managing social media platforms Facebook, Instagram, and TikTok to reach new customers, engage with current ones. · Ensure performance improvement plans are discussed and documented in a clear manner · Organising all the company’s events i.e. fashion shows, photo shoots. · Stay ahead of latest trends, products and competitors and share relevant infos with stakeholders · Acting as a coach for the team members and promote growth mindset by encouraging cross training and leveraging the brands learning tools · Monitoring the teams development plans and professional growth

Bachelor in accounting and business management from London