Hopeso
Customer Service
Male29 y/oOthersLive in ShenzhenNationality Zimbabwe
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Summary
Enthusiastic customer service engineer with a strong background in electronic information and communication engineering. Proficient in network optimization, troubleshooting, and enhancing customer satisfaction through the use of advanced tools and technologies. Eager to apply problem-solving and project management skills in a challenging, innovative environment.
Work experience
Part-time Salesman
Shenzhen BitsChamp CO.,LTD
2024.07-Current(6 months)
-Utilize Alibaba to communicate with clients and post and update goods on online shops, and international platforms.
- Cultivated and maintained relationships with key clients, increasing repeat business.
- Resolved customer complaints and inquiries in a timely and professional manner, ensuring high levels of satisfaction.
Intern Customer service
Treten Networks
2023.08-2024.02(7 months)
Assisted customers in selecting products, and providing detailed information and recommendations
based on their needs.
Resolved customer complaints and inquiries in a timely and professional manner, ensuring high levels
of satisfaction.
Intern Customer service
Treten Networks
2020.08-2021.02(7 months)
Resolved customer complaints and inquiries in a timely and professional manner, ensuring high levels
of satisfaction.
Provided product demonstrations and presentations to prospective clients, effectively communicating
features and benefits.
Educational experience
Chang’an University
Information and Communication Engineering
2021.09-2024.06(3 years)
Key courses: Data Mining, Digital Image Processing, Electromagnetics Theory, Computer Simulation Technology.
Liaoning University of Technology
Electronic Information Engineering
2017.09-2021.07(4 years)
Key courses: MATLAB Programming, Circuit Theory, Digital Signal Processing, High-Frequency Electronic Circuit.
Languages
English
Native
Chinese (Mandarin)
Normal
Certificates
TEFL
2021.02
Skills
EDA Technology
Digital Signal Processing
Team Collaboration
Time & Project Management
Problem-Solving & Troubleshooting
Customer Service & Communication
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gi**@**om
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