· Coffee Preparation: Proficient in the preparation of various coffee drinks, including espresso, latte, and cappuccino, able to adjust recipes according to customers' tastes, offering customized service and enhancing customer satisfaction. · Baking Techniques: Involved in the production of in-store baked goods, from classic croissants to innovative dessert recipes, ensuring every product met Starbucks' high standards and combined taste with aesthetic appeal. · Product Development: Actively participated in the development and testing of seasonal new products, such as the winter special Gingerbread Latte and holiday-exclusive desserts, ensuring uniqueness and market appeal. · Training and Mentoring: Served as a trainer for new employees, sharing professional coffee preparation and baking techniques, ensuring new employees could quickly get up to speed and maintain high work efficiency. · Customer Service: Focused on customer interaction, providing friendly and professional service, handling customer complaints and offering solutions, successfully improving customer loyalty and the overall rating of the store. · Inventory and Supply Chain Management: Responsible for managing inventory of baking materials and coffee beans, ensuring adequate supply, optimizing inventory turnover, reducing waste, and improving cost efficiency.