6 years 7 months

(1 year 9 months) - Developed and executed product strategy and roadmaps, conducting market research and competitive analysis to inform product development. - Collaborated with cross-functional teams, including engineering, design, and sales, to bring products to market. - Gathered and prioritized product requirements and feature requests, communicating product progress and launch plans to stakeholders. - Spearheaded the initiative to upgrade the PHP version across the entire system backend, ensuring enhanced performance and security. Collaborated with technical teams to ensure a smooth transition and minimal downtime during the upgrade process. - Coordinated and oversaw critical security updates, leading the company to achieve PCI compliance. Worked in tandem with cybersecurity experts and in-house technical teams, prioritizing tasks to address vulnerabilities and safeguard user data. - Pioneered the introduction of a new premium subscription model, resulting in over $10,000 in annual recurring revenue. - Led efforts in the seamless integration of three major third-party systems, projecting to yield over $100,000 in additional annual revenue. Acted as the primary liaison between external partners and internal teams, ensuring all integration points met business requirements and enhanced user experience.

(4 years 1 month) - Managed a portfolio of high-priority Multi-Family client accounts from training to the installation and implementation of the package management system. - Managed various Office & Retail customers which required extra software and hardware knowledge to ensure the customer needs were met. - As a Team Lead, I managed a desk of up to 150 active projects while also creating and championing best practices in the Project Management process. I discovered training needs and provided coaching to the team of Project Managers. - Identified areas for improvement and created new processes within the department to better align with the company’s vision and strategy. - Assisted in creating client-facing documentation and videos to ensure successful project launches. - Acted as a lead with department hiring and was responsible for all new team member onboarding.

- Managed the community budget and increased net rental revenue through resident retention and focusing on growth in other rental income. - Led the team to exceed leasing goals in an effort to prelease the community to 100% for the Fall 2018 term. - Managed staff of 12 employees through a property ownership change. Implemented new systems and procedures to align with the new ownership vision and goals. - Acted as a liaison between the onsite staff and corporate team. Worked to bridge the gap between the two departments through consistent communication and recognition.

- Consistently exceeded the companies move in goals set for the lease-up. In the fiscal year 2017, the community was 10 move-ins ahead of schedule at the end of Q1, at the end of Q2 we were 84 ahead and ended Q3 60 ahead of schedule. - I helped the community lead in financial performance by working directly with revenue management to find around $30,000 in extra revenue with amenity codes. I continuously monitored our rents to ensure we were in line with the market and recommended changes when I felt they were necessary. At the end of Q3 the community outperformed budget by 9%. - My team and I were committed to delivering exceptional customer service to all of our customers. We succeed in this by maintaining a overall NPS score of 79 and a Yelp rating of 4.5 out of 5 stars. - I kept a strong focus on business acumen and talent development for each of my 4 associates. I committed to meeting with them consistently to ensure they are on the right professional path and have the tools to succeed. - I took on 1 advanced hire to help get him fully on-boarded to the company's standards and expectations so he was ready to fill the next sales position that opens up within the Norther California region. - In February 2017 I became a certified Sales Coach. As a certified sales coach it was my job to reinforce the techniques and other centered sales model utilized within the Irvine Company. I did this by providing consistent coaching, and ensuring each associate’s interactions with prospects are “other centered” by observing the sales process.

3 years 7 months • Developed and implemented sales strategies and practices that allowed the seven person sales staff to consistently meet and exceed their leasing goals. • Managed the community’s budget to improve base rental revenue month over month. Also worked with vendors and onsite team to reevaluate controllable expenses and found ways to reduce expenses 10% from Q1 2015 to Q1 2016. • Became a market expert in the West San Jose neighborhood where the community is located. After an extensive market survey I realigned our comp set to ensure that community pricing was in line with the immediate competition. • Worked alongside Sr. Community Manager to ensure the community stayed at an occupancy at or above 96% while also driving revenue to ensure a positive rent growth month over month. • Streamlined the renewal process for our 879 unit community. Worked with city officials to ensure the community obeyed the San Jose rent control ordinance and maintained a turnover rate of 45% YTD. • In Nov 2015 given the increased responsibility as a “Regional Sales Leader”. As a Regional Sales Leader I am responsible to help train all new associates in the San Jose portfolio. I work with these associates to perfect Avalon’s sales model as well as provide additional support to the new associate and their direct supervisor for the first 90 days of employment.

(1 year 1 month) • Implemented an action plan to improve customer service scores from a 45 out of 100 to an 80 out of 100 within three months. • Ensured day to day duties such as move- in and move- out tasks were done quickly and efficiently. Worked with maintenance team to streamline outdated policies. • Created a system to manage and minimize a growing pest control issue that was very prevalent at the community. • Successfully trained and promoted a Community Consultant to a Sales & Service Supervisor within 12 months.

(1 year 8 months) • Act as a liaison between community manager, onsite staff and resident. Worked to ensure all resident requests/ complaints were addressed and resolved within 48 hours. • Managed tour schedule to ensure all Community Consultants are assigned an even number of tours and leads to follow up on. Worked with all associates to ensure they maintained a closing ration equal or favorable to the community average. • Update daily reports such to ensure all information is accurate and the community is performing to company standards.