Jessica

Regional Director of Sales
FemaleSales Manager/SupervisorLive in United StatesNationality United States
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Work experience

  • Regional Director of Sales

    Luxer One
    2024.02-Current(a year)
    6 years 7 months
  • Associate Product Manager

    Luxer One
    2022.06-2024.02(2 years)
    (1 year 9 months) - Developed and executed product strategy and roadmaps, conducting market research and competitive analysis to inform product development. - Collaborated with cross-functional teams, including engineering, design, and sales, to bring products to market. - Gathered and prioritized product requirements and feature requests, communicating product progress and launch plans to stakeholders. - Spearheaded the initiative to upgrade the PHP version across the entire system backend, ensuring enhanced performance and security. Collaborated with technical teams to ensure a smooth transition and minimal downtime during the upgrade process. - Coordinated and oversaw critical security updates, leading the company to achieve PCI compliance. Worked in tandem with cybersecurity experts and in-house technical teams, prioritizing tasks to address vulnerabilities and safeguard user data. - Pioneered the introduction of a new premium subscription model, resulting in over $10,000 in annual recurring revenue. - Led efforts in the seamless integration of three major third-party systems, projecting to yield over $100,000 in additional annual revenue. Acted as the primary liaison between external partners and internal teams, ensuring all integration points met business requirements and enhanced user experience.
  • Project Manager Team Lead

    Luxer One
    2018.06-2022.06(4 years)
    (4 years 1 month) - Managed a portfolio of high-priority Multi-Family client accounts from training to the installation and implementation of the package management system. - Managed various Office & Retail customers which required extra software and hardware knowledge to ensure the customer needs were met. - As a Team Lead, I managed a desk of up to 150 active projects while also creating and championing best practices in the Project Management process. I discovered training needs and provided coaching to the team of Project Managers. - Identified areas for improvement and created new processes within the department to better align with the company’s vision and strategy. - Assisted in creating client-facing documentation and videos to ensure successful project launches. - Acted as a lead with department hiring and was responsible for all new team member onboarding.
  • Property Manager at The Element Student Living

    Redstone Residential
    2018.01-2018.06(6 months)
    - Managed the community budget and increased net rental revenue through resident retention and focusing on growth in other rental income. - Led the team to exceed leasing goals in an effort to prelease the community to 100% for the Fall 2018 term. - Managed staff of 12 employees through a property ownership change. Implemented new systems and procedures to align with the new ownership vision and goals. - Acted as a liaison between the onsite staff and corporate team. Worked to bridge the gap between the two departments through consistent communication and recognition.
  • Sales Manager- Lease Up

    Irvine Company
    2016.07-2017.06(a year)
    - Consistently exceeded the companies move in goals set for the lease-up. In the fiscal year 2017, the community was 10 move-ins ahead of schedule at the end of Q1, at the end of Q2 we were 84 ahead and ended Q3 60 ahead of schedule. - I helped the community lead in financial performance by working directly with revenue management to find around $30,000 in extra revenue with amenity codes. I continuously monitored our rents to ensure we were in line with the market and recommended changes when I felt they were necessary. At the end of Q3 the community outperformed budget by 9%. - My team and I were committed to delivering exceptional customer service to all of our customers. We succeed in this by maintaining a overall NPS score of 79 and a Yelp rating of 4.5 out of 5 stars. - I kept a strong focus on business acumen and talent development for each of my 4 associates. I committed to meeting with them consistently to ensure they are on the right professional path and have the tools to succeed. - I took on 1 advanced hire to help get him fully on-boarded to the company's standards and expectations so he was ready to fill the next sales position that opens up within the Norther California region. - In February 2017 I became a certified Sales Coach. As a certified sales coach it was my job to reinforce the techniques and other centered sales model utilized within the Irvine Company. I did this by providing consistent coaching, and ensuring each associate’s interactions with prospects are “other centered” by observing the sales process.
  • Sales Manager

    AvalonBay Communities
    2015.08-2016.07(a year)
    3 years 7 months • Developed and implemented sales strategies and practices that allowed the seven person sales staff to consistently meet and exceed their leasing goals. • Managed the community’s budget to improve base rental revenue month over month. Also worked with vendors and onsite team to reevaluate controllable expenses and found ways to reduce expenses 10% from Q1 2015 to Q1 2016. • Became a market expert in the West San Jose neighborhood where the community is located. After an extensive market survey I realigned our comp set to ensure that community pricing was in line with the immediate competition. • Worked alongside Sr. Community Manager to ensure the community stayed at an occupancy at or above 96% while also driving revenue to ensure a positive rent growth month over month. • Streamlined the renewal process for our 879 unit community. Worked with city officials to ensure the community obeyed the San Jose rent control ordinance and maintained a turnover rate of 45% YTD. • In Nov 2015 given the increased responsibility as a “Regional Sales Leader”. As a Regional Sales Leader I am responsible to help train all new associates in the San Jose portfolio. I work with these associates to perfect Avalon’s sales model as well as provide additional support to the new associate and their direct supervisor for the first 90 days of employment.
  • Community Supervisor

    AvalonBay Communities
    2014.08-2015.08(a year)
    (1 year 1 month) • Implemented an action plan to improve customer service scores from a 45 out of 100 to an 80 out of 100 within three months. • Ensured day to day duties such as move- in and move- out tasks were done quickly and efficiently. Worked with maintenance team to streamline outdated policies. • Created a system to manage and minimize a growing pest control issue that was very prevalent at the community. • Successfully trained and promoted a Community Consultant to a Sales & Service Supervisor within 12 months.
  • Customer Service Supervisor

    AvalonBay Communities
    2013.01-2014.08(2 years)
    (1 year 8 months) • Act as a liaison between community manager, onsite staff and resident. Worked to ensure all resident requests/ complaints were addressed and resolved within 48 hours. • Managed tour schedule to ensure all Community Consultants are assigned an even number of tours and leads to follow up on. Worked with all associates to ensure they maintained a closing ration equal or favorable to the community average. • Update daily reports such to ensure all information is accurate and the community is performing to company standards.

Educational experience

  • West Valley College

    Real Estate
    2013.01-2013.01
  • San Jose State University

    Hospitality Management
    2008.01-2012.01(4 years)
  • jyvaskyla university of applied sciences

    Tourism
    2011.01-2011.01

Certificates

Lean Six Sigma Yellow Belt Certified SAFe® 5 Product Owner/ Product Manager Sandler Sales Certified Challenger Fundamentals - Core
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