Jiajia
交付专员
Female26 y/oEnglish Translation/Pre-sales technical support/Pre-sales customer service/OthersLive in ChinaNationality China
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Work experience
Customer Support Representative
Sichuan Lan-Bridge Information Technology Co.,Ltd
2021.10-Current(3 years)
1.Through conducting a meticulous quality check to ensure high-quality delivery on the
translated documents.
2.Arrange and participate in project meetings with foreign clients to uncover their true needs,
accurately conveying our ideas and suggestions in English.
3.Responsible for task allocation,project progress monitoring,and cost control while balancing
profitability.
4.Work closely with sale manager to establish excellent communication with clients,providing
timely feedback on their needs and ensuring their utmost satisfaction.
Qualification Administration
Sichuan Kangyuan Engineering Survey and Design Co.Ltd
2021.03-2021.09(7 months)
1.As a primary point of contact with external parties,I will liaise with project owners and partners
regarding project matters.
2.Manage and maintain all types of company qualifications and personnel certificates.
3.Manage contract archiving,organize payment schedules,and support the finance team in
handling payments.
Operations Specialist
Polang(Chengdu)Electronic Commerce Co.,Ltd
2020.06-2021.03(10 months)
1.Analyze existing products on Amazon using Seller Analytics and identify untapped
opportunities.
2.Gather relevant product keywords and high-traffic keywords,create product descriptions and
list in on.
3.Review daily sales rankings,identify customer needs,and propose optimized items for
production.
4.Conduct listing maintenance by using keyword updates,image enhancement,advertising,A+
content,competitor analysis,and product differentiation.
5.Respond promptly to customer inquiries and feedback,and continuously optimize product
selection accordingly.
Educational experience
四川外国语大学重庆南方翻译学院
English translation
2016.09-2020.07(4 years)
Majoring in English translation
Languages
Chinese (Mandarin)
Native
English
Skilled
Certificates
TEM-8
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