Kathlene Mae Hernandez
FemaleCustomer SuccessLive in PhilippinesNationality Philippines
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Summary
At ZenHire, our team's dedication to maintaining high-value client relationships is paramount, harnessing my MBA knowledge and operational expertise from De La Salle University. We've crafted and executed strategies that not only secure client loyalty but elevate our service standards, which is reflected in our quick resolution of customer issues and insightful market trend analyses.
With a proven track record at NuraLogix, I led initiatives to optimize the sales funnel and manage CRM data, enhancing the customer journey across the APAC region. This commitment to customer success, underpinned by my Salesforce B2B Commerce acumen, echoes my unwavering pursuit of excellence and innovation in a dynamic business landscape.
Work experience
Senior Customer Success Manager
MoEngage
2024.10-Current(3 months)
• Managed client relationships and retention, focusing on client onboarding, upsell, and renewals for marketing technology clients at MoEngage in Asia.
• Conducted quarterly business reviews and developed go-to-market strategies to drive client success and satisfaction.
Senior Customer Success Manager, APAC
NuraLogix Corporation
2022.08-2024.09(2 years)
Responsible for making sure contacts in APAC are moving through their company’s sales funnel smoothly
Analyzing pertinent data so I can make sound recommendations for how to improve the funnel’s performance.
Propose and implement solutions to keep your sales process in top shape.
Streamlining and optimizing the sales process
Manage CRM data
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