• Managed administrative tasks, including scheduling, documentation, and record- keeping. • Maintained KYC backup documentation and ensured compliance with data management policies. • Developed and monitored schedules for salaries, contract renewals, and administrative workflows. • Collaborated with teams to streamline operations and improve efficiency. • Assisted in social media content planning and internal communications. • Transcribed audio and video files with high accuracy and adherence to client guidelines. • Delivered high-quality transcripts for various industries, including business, podcasts, and interviews. • Maintained fast typing speed while ensuring correct grammar, punctuation, and formatting. • Used transcription software like Otter.ai, Express Scribe, and Rev to improve efficiency. • Met strict deadlines while handling multiple projects for international clients.