Client and Order Management Efficiently handled purchased orders from clients, ensuring timely and accurate fulfillment. Conducted regular client meetings to maintain relationships and address any concerns. Team Leadership and Operations Management Supervised a team of 3 merchandisers, overseeing daily operations including delivery schedules, urgent requests, and document sorting. Extracted and analyzed sales data from FTP servers to evaluate performance and inform strategy. Design and Marketing Created compelling dummy cards and guideline posters tailored for client use, enhancing brand visibility and compliance. Project Launch and Business Development Played a key role in the launch team of Singapore’s 3rd largest powerbank sharing service. Successfully pitched the service to major FMCG companies in Singapore, securing partnerships and driving growth.

Training and Team Management Trained a new recreation department team of about 20 members, equipping them with skills for daily operations. Oversaw event execution and guest services, ensuring a high-quality customer experience. Managed mascot appearances in the hotel lobby and trained talent and mascot handlers. Schedule Coordination and Safety Management Coordinated team schedules and ensured pool safety. Conducted nature tours for children, exploring Sentosa Island, and ensured all guests were well taken care of.

To be the 3rd largest power bank sharing group in Singapore

Nil