Paula
AI Customer Service Trainer
Female36 y/oEnglish Translation/Spanish Translation/Portuguese translation/Customer Success/Pre-sales technical support/After-sales technical support/Solution/Pre-sales customer service/After-sales customer service/Consulting hotline customer service/Network/Online Customer Service/Member/VIP Management/Customer Service Specialist/Customer Service Director/Customer Service Manager/SupervisorLive in BrazilNationality Brazil
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Work experience
Multipurpose teacher
Self-employed
2023.01-Current(2 years)
Private multipurpose primary and secondary school
Search engine evaluator
RWS Moravia
2023.02-Current(2 years)
2024
2024
Annotator and linguistic reviewer for quality assurance
E2f
Annotator and linguistic reviewer for quality assurance
of prompts and responses.
2024
2024
Brazilian Portuguese Content Creator/Writer
Dataforce By Transpefect
Contributes as a content creator for texts of various
prompts, with narration and dialogue, in the formats of
chapters, scenes and short stories, totaling more than
200,000 written words. All content was delivered to
premium quality standards, with grammatical and
linguistic proofreading.
2024
2024
Linguistic Quality assurance and translator - Large Language Models (LLMs)
Oneforma
I worked as a linguistic proofreader, ensuring the quality
of translations from Brazilian Portuguese/English and
English/Brazilian Portuguese.
2024
2024
General Data Annotator for AI Models
Evaluate and improve prompts and responses generated
by AI models.
2024
2024
Google Search Engine Evaluator
RWS
2023.03-Current(2 years)
2024
2024
Annotator and linguistic reviewer for quality assurance
E2f
Annotator and linguistic reviewer for quality assurance
of prompts and responses.
2024
2024
Brazilian Portuguese Content Creator/Writer
Dataforce By Transpefect
Contributes as a content creator for texts of various
prompts, with narration and dialogue, in the formats of
chapters, scenes and short stories, totaling more than
200,000 written words. All content was delivered to
premium quality standards, with grammatical and
linguistic proofreading.
2024
2024
Linguistic Quality assurance and translator - Large Language Models (LLMs)
Oneforma
I worked as a linguistic proofreader, ensuring the quality
of translations from Brazilian Portuguese/English and
English/Brazilian Portuguese.
2024
2024
General Data Annotator for AI Models
Evaluate and improve prompts and responses generated
by AI models.
2024
2024
General Data Reviewer for AI Models
RWS
2023.01-Current(2 years)
Review of prompts and responses generated by AI
models.
2024
2024
Data Contributor
TaskVerse
Data contributor, recording videos with speeches in
response to project command prompts.
2024
2024
Answer Quality Evaluator
Outlier
Response quality assessment to improve some of the
world's most successful AI models.
2024
2024
Data Contributor
Appen
2023.01-Current(2 years)
Contribute to the document verification project to improve
identity verification technology.
2024
2024
Answer Quality Evaluator
Outlier
Response quality assessment to improve some of the
world's most successful AI models. Choose which is
the better of two answers.
2024
2024
Labeling Evaluator
Outlier
Evaluator for labeling use cases in prompts for an AI
chatbot
2024
2024
Evaluator of the factual accuracy
Outlier
Evaluating the accuracy of the facts, provided by the AI
chatbot, to a prompt given by a user.
2024
2024
Voice Command
Telus International
Audio Data Collection project to record voice
commands on mobile device from Portuguese (Brazil)
native language.
2024
2024
Severity & Safety Evals
OneForma
Label command prompts and their responses in terms
of severity and safety.
2024
2024
Quality Evaluation of 2 AI Responses
OneForma
Evaluating the quality of 2 AI Assistant responses, given
the user prompt. The best answer is chosen according to
7 dimensions: General, Writing quality, Verbosity,
Following instructions, Truthfulness and Harmlessness.
2024
2024
Interactive Prompt Annotator
E2f
Create dialogues given prompts, in high quality
conversations in 5 turns, where the robot provides two
answers for each prompt turn, and must choose which AI
assistant to continue the interaction with
2024
2024
AI Data Trainer
SuperAnnotate
LLM data training, writing command prompts, responses,
linguistic, orthographic and grammatical proofreading.
Project for language and data training specialists.
2024
2024
Audio Collection
Dataforce By Transpefect
Narrate a series of excerpts of varying lengths in the best
possible way and in an expressive manner. With the aim
of training the model to recognize emotions through
speech.
2024
2024
Collection project
Dataforce By Transpefect
Game robot training. Provide simple survey answers for a
social party game.
2024
2024
Safety Quality: Severity & Safety Evals
OneForma
Determine the degree of alignment of the response
provided by the robot, given the prompt, while
respecting the user's autonomy. One of two responses
should be chosen as the most appropriate according to
the guidelines.
2024
2024
LLM Prompt Evaluation
OneForma
Evaluate a prompt and a response to help the customer
understand the strengths and weaknesses of chatbots in
order to improve them.
2024
2024
Graph Search Answer Full Workflow
E2f
Evaluate the quality and performance of the question
answering AI model and its components. The model
takes a natural question as input and generates an
answer.
2024
2024
Video Multi Scene Prompt Generation
E2f
Developing a storyline with video scenes. In this project,
there was a video prompt, and we were to write a series
of 3 to 10 extended prompts (defined for each task) that
describe various scenarios and add detail to the input
prompt.
Evaluator
Appen
2023.05-2024.09(a year)
2024
2024
Annotator and linguistic reviewer for quality assurance
E2f
Annotator and linguistic reviewer for quality assurance
of prompts and responses.
2024
2024
Brazilian Portuguese Content Creator/Writer
Dataforce By Transpefect
Contributes as a content creator for texts of various
prompts, with narration and dialogue, in the formats of
chapters, scenes and short stories, totaling more than
200,000 written words. All content was delivered to
premium quality standards, with grammatical and
linguistic proofreading.
2024
2024
Linguistic Quality assurance and translator - Large Language Models (LLMs)
Oneforma
I worked as a linguistic proofreader, ensuring the quality
of translations from Brazilian Portuguese/English and
English/Brazilian Portuguese.
2024
2024
General Data Annotator for AI Models
Evaluate and improve prompts and responses generated
by AI models.
2024
2024
Educational experience
State University
Spanish
2023.01-Current(2 years)
2024
2024
Annotator and linguistic reviewer for quality assurance
E2f
Annotator and linguistic reviewer for quality assurance
of prompts and responses.
2024
2024
Brazilian Portuguese Content Creator/Writer
Dataforce By Transpefect
Contributes as a content creator for texts of various
prompts, with narration and dialogue, in the formats of
chapters, scenes and short stories, totaling more than
200,000 written words. All content was delivered to
premium quality standards, with grammatical and
linguistic proofreading.
2024
2024
Linguistic Quality assurance and translator - Large Language Models (LLMs)
Oneforma
I worked as a linguistic proofreader, ensuring the quality
of translations from Brazilian Portuguese/English and
English/Brazilian Portuguese.
2024
2024
General Data Annotator for AI Models
Evaluate and improve prompts and responses generated
by AI models.
2024
2024
State University
foreign language
2023.01-Current(2 years)
2024
2024
Annotator and linguistic reviewer for quality assurance
E2f
Annotator and linguistic reviewer for quality assurance
of prompts and responses.
2024
2024
Brazilian Portuguese Content Creator/Writer
Dataforce By Transpefect
Contributes as a content creator for texts of various
prompts, with narration and dialogue, in the formats of
chapters, scenes and short stories, totaling more than
200,000 written words. All content was delivered to
premium quality standards, with grammatical and
linguistic proofreading.
2024
2024
Linguistic Quality assurance and translator - Large Language Models (LLMs)
Oneforma
I worked as a linguistic proofreader, ensuring the quality
of translations from Brazilian Portuguese/English and
English/Brazilian Portuguese.
2024
2024
General Data Annotator for AI Models
Evaluate and improve prompts and responses generated
by AI models.
2024
2024
Languages
Spanish
Proficient
Portuguese
Native
English
Proficient
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