Paula

AI Customer Service Trainer
Female36 y/oEnglish Translation/Spanish Translation/Portuguese translation/Customer Success/Pre-sales technical support/After-sales technical support/Solution/Pre-sales customer service/After-sales customer service/Consulting hotline customer service/Network/Online Customer Service/Member/VIP Management/Customer Service Specialist/Customer Service Director/Customer Service Manager/SupervisorLive in BrazilNationality Brazil
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Work experience

Multipurpose teacher

Self-employed
2023.01-Current(2 years)
Private multipurpose primary and secondary school

Search engine evaluator

RWS Moravia
2023.02-Current(2 years)
2024 2024 Annotator and linguistic reviewer for quality assurance E2f Annotator and linguistic reviewer for quality assurance of prompts and responses. 2024 2024 Brazilian Portuguese Content Creator/Writer Dataforce By Transpefect Contributes as a content creator for texts of various prompts, with narration and dialogue, in the formats of chapters, scenes and short stories, totaling more than 200,000 written words. All content was delivered to premium quality standards, with grammatical and linguistic proofreading. 2024 2024 Linguistic Quality assurance and translator - Large Language Models (LLMs) Oneforma I worked as a linguistic proofreader, ensuring the quality of translations from Brazilian Portuguese/English and English/Brazilian Portuguese. 2024 2024 General Data Annotator for AI Models Evaluate and improve prompts and responses generated by AI models. 2024 2024

Google Search Engine Evaluator

RWS
2023.03-Current(2 years)
2024 2024 Annotator and linguistic reviewer for quality assurance E2f Annotator and linguistic reviewer for quality assurance of prompts and responses. 2024 2024 Brazilian Portuguese Content Creator/Writer Dataforce By Transpefect Contributes as a content creator for texts of various prompts, with narration and dialogue, in the formats of chapters, scenes and short stories, totaling more than 200,000 written words. All content was delivered to premium quality standards, with grammatical and linguistic proofreading. 2024 2024 Linguistic Quality assurance and translator - Large Language Models (LLMs) Oneforma I worked as a linguistic proofreader, ensuring the quality of translations from Brazilian Portuguese/English and English/Brazilian Portuguese. 2024 2024 General Data Annotator for AI Models Evaluate and improve prompts and responses generated by AI models. 2024 2024

General Data Reviewer for AI Models

RWS
2023.01-Current(2 years)
Review of prompts and responses generated by AI models. 2024 2024 Data Contributor TaskVerse Data contributor, recording videos with speeches in response to project command prompts. 2024 2024 Answer Quality Evaluator Outlier Response quality assessment to improve some of the world's most successful AI models. 2024 2024

Data Contributor

Appen
2023.01-Current(2 years)
Contribute to the document verification project to improve identity verification technology. 2024 2024 Answer Quality Evaluator Outlier Response quality assessment to improve some of the world's most successful AI models. Choose which is the better of two answers. 2024 2024 Labeling Evaluator Outlier Evaluator for labeling use cases in prompts for an AI chatbot 2024 2024 Evaluator of the factual accuracy Outlier Evaluating the accuracy of the facts, provided by the AI chatbot, to a prompt given by a user. 2024 2024 Voice Command Telus International Audio Data Collection project to record voice commands on mobile device from Portuguese (Brazil) native language. 2024 2024 Severity & Safety Evals OneForma Label command prompts and their responses in terms of severity and safety. 2024 2024 Quality Evaluation of 2 AI Responses OneForma Evaluating the quality of 2 AI Assistant responses, given the user prompt. The best answer is chosen according to 7 dimensions: General, Writing quality, Verbosity, Following instructions, Truthfulness and Harmlessness. 2024 2024 Interactive Prompt Annotator E2f Create dialogues given prompts, in high quality conversations in 5 turns, where the robot provides two answers for each prompt turn, and must choose which AI assistant to continue the interaction with 2024 2024 AI Data Trainer SuperAnnotate LLM data training, writing command prompts, responses, linguistic, orthographic and grammatical proofreading. Project for language and data training specialists. 2024 2024 Audio Collection Dataforce By Transpefect Narrate a series of excerpts of varying lengths in the best possible way and in an expressive manner. With the aim of training the model to recognize emotions through speech. 2024 2024 Collection project Dataforce By Transpefect Game robot training. Provide simple survey answers for a social party game. 2024 2024 Safety Quality: Severity & Safety Evals OneForma Determine the degree of alignment of the response provided by the robot, given the prompt, while respecting the user's autonomy. One of two responses should be chosen as the most appropriate according to the guidelines. 2024 2024 LLM Prompt Evaluation OneForma Evaluate a prompt and a response to help the customer understand the strengths and weaknesses of chatbots in order to improve them. 2024 2024 Graph Search Answer Full Workflow E2f Evaluate the quality and performance of the question answering AI model and its components. The model takes a natural question as input and generates an answer. 2024 2024 Video Multi Scene Prompt Generation E2f Developing a storyline with video scenes. In this project, there was a video prompt, and we were to write a series of 3 to 10 extended prompts (defined for each task) that describe various scenarios and add detail to the input prompt.

Evaluator

Appen
2023.05-2024.09(a year)
2024 2024 Annotator and linguistic reviewer for quality assurance E2f Annotator and linguistic reviewer for quality assurance of prompts and responses. 2024 2024 Brazilian Portuguese Content Creator/Writer Dataforce By Transpefect Contributes as a content creator for texts of various prompts, with narration and dialogue, in the formats of chapters, scenes and short stories, totaling more than 200,000 written words. All content was delivered to premium quality standards, with grammatical and linguistic proofreading. 2024 2024 Linguistic Quality assurance and translator - Large Language Models (LLMs) Oneforma I worked as a linguistic proofreader, ensuring the quality of translations from Brazilian Portuguese/English and English/Brazilian Portuguese. 2024 2024 General Data Annotator for AI Models Evaluate and improve prompts and responses generated by AI models. 2024 2024

Educational experience

State University

Spanish
2023.01-Current(2 years)
2024 2024 Annotator and linguistic reviewer for quality assurance E2f Annotator and linguistic reviewer for quality assurance of prompts and responses. 2024 2024 Brazilian Portuguese Content Creator/Writer Dataforce By Transpefect Contributes as a content creator for texts of various prompts, with narration and dialogue, in the formats of chapters, scenes and short stories, totaling more than 200,000 written words. All content was delivered to premium quality standards, with grammatical and linguistic proofreading. 2024 2024 Linguistic Quality assurance and translator - Large Language Models (LLMs) Oneforma I worked as a linguistic proofreader, ensuring the quality of translations from Brazilian Portuguese/English and English/Brazilian Portuguese. 2024 2024 General Data Annotator for AI Models Evaluate and improve prompts and responses generated by AI models. 2024 2024

State University

foreign language
2023.01-Current(2 years)
2024 2024 Annotator and linguistic reviewer for quality assurance E2f Annotator and linguistic reviewer for quality assurance of prompts and responses. 2024 2024 Brazilian Portuguese Content Creator/Writer Dataforce By Transpefect Contributes as a content creator for texts of various prompts, with narration and dialogue, in the formats of chapters, scenes and short stories, totaling more than 200,000 written words. All content was delivered to premium quality standards, with grammatical and linguistic proofreading. 2024 2024 Linguistic Quality assurance and translator - Large Language Models (LLMs) Oneforma I worked as a linguistic proofreader, ensuring the quality of translations from Brazilian Portuguese/English and English/Brazilian Portuguese. 2024 2024 General Data Annotator for AI Models Evaluate and improve prompts and responses generated by AI models. 2024 2024

Languages

Spanish
Proficient
Portuguese
Native
English
Proficient

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