Manage a team of 10 sales associates and ensure high standards of customer service and sales performance Train and coach new and existing staff on product knowledge, sales techniques, and company policies Handle customer complaints and queries and resolve them in a timely and professional manner Monitor and replenish stock levels and ensure proper display and presentation of merchandise Prepare and analyze sales reports and provide feedback and recommendations to the store manager

Processed customer transactions using the POS system and handled cash and card payments Greeted and assisted customers with product selection and provided information and advice on cosmetics and skincare Promoted and demonstrated new and featured products and encouraged cross-selling and upselling Maintained cleanliness and hygiene of the till area and the store Followed health and safety regulations and company policies and procedures