Housing and development bank Head of branch sales Branded bank at local network marketing events to increase name recognition and boost sales. Provided expert financial advice to clients, leading to better decision-making and long-term success. As a personal banker, worked both customer service and teller, chosen to be the compliance officer, later promoted to head of branch sales. Investigated and analyzed clients' data and transactions to ensure compliance standards set by the central bank were met, as well as preventing money laundering. Data Entry of each client or transaction. Otlob (Delivery Hero Subsidiary in Egypt) Account Advisor (Customer Support Agent) Responded to customer inquiries and provided technical assistance over phone and chat. Identified sales opportunities and contributed to the growth of the organization's revenue by offering upsales to customers. Data Entry of each support ticket. Translated documents from English to Arabic and vice versa. Reviewed final work to spot and correct errors in punctuation, grammar, and translation. Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality. Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.

studied accounting at the faculty of commerce English section at bani suif university