Ranen Charles
Senior Writer
MaleCopywriterLive in United StatesNationality United States
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Work experience
Senior Writer
Turo, San Francisco, CA
2022.01-2025.01(3 years)
Turo is the world’s largest peer-to-peer car sharing marketplace
Lead copywriter for paid marketing, seasonal campaigns, and employer branding.
Creative lead for advertising on Reddit and launching in Australia.
Ghostwriting blog articles for executives (CEO, CMO).
UX writing and editing for product copy and feature promotion.
Content Marketing Manager
Blitz, Los Angeles, CA (Remote)
2021.01-2022.01(a year)
Blitz is a companion app for PC games that helps gamers improve their play.
Wrote and reviewed copy from across the company (marketing, UX, ops, comms, etc.)
Designed a rebranding strategy through cross-functional workshops with leadership.
Launched Blitz in China and improved product localization processes.
Worked with a designer and engineers to revamp all major Blitz landing pages.
Support Content Manager
– Niantic, San Francisco, CA
2019.01-2020.01(a year)
Niantic Inc. is an AR gaming and technology company best known for developing Pokémon GO.
Led player support content production, strategy, and localization for all Niantic titles.
Developed a brand voice and style guide for the support team.
Wrote and created visuals for help articles, FAQs, and other support content.
Worked with product, PR, and marketing colleagues to draft player communications.
Marketing & Communications Manager
Dorabot, Shenzhen, China
2018.01-2019.01(a year)
Dorabot designs robots and software for warehouse automation.
Led international executive comms, internal comms, marketing, and PR.
Organized trade show appearances and spoke at recruiting and startup events.
Hosted office tours for reporters, venture capital firms, investors, and business partners.
Copywriter
DJI, Shenzhen, China
2015.01-2018.01(3 years)
DJI is a world-leading producer of consumer drones, gimbals, and cameras.
Wrote and edited web copy, social posts, video scripts, press releases, product manuals, brochures, marketing emails, tutorials, and UX copy.
Mentored and reviewed the work of new in-house copywriters and freelance writers.
Wrote SEO-optimized blog posts that sold thousands of products.
Spearheaded a copywriting team initiative to draft and distribute a DJI style guide.
Customer Service Manager
EatStreet, Madison, WI
2014.01-2014.01
EatStreet is a food delivery app popular on college campuses across the United States.
Led a team of customer service reps who provided live support for partners and users.
Assisted in restaurant onboarding, account management, and retention.
Documented known issues and worked with the engineering team to implement fixes.
Associate Community Manager
Harebrained Schemes, Seattle, WA
2013.01-2013.01
Harebrained Schemes is a game studio best known for successfully crowdfunding Shadowrun Returns, Golem Arcana, and Battletech.
Wrote updates and announcements for the company’s official blog and social media.
Shot video footage for the Golem Arcana Kickstarter campaign and HBS YouTube.
Answered player questions via social media, email, and the HBS forum.
Educational experience
University of Wisconsin-Madison, WI
Bachelor of Communication Arts
Languages
English
Native
Chinese (Mandarin)
Good
French
Normal
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