
Roberto Maria
Any
Male56 y/oEnglish Teacher/Language Teacher/Foreign language teacher/Early childhood teacher/Teacher/Italian translation/After-sales technical support/Solution/Customer Success/After-sales customer service/Consulting hotline customer serviceLive in ChinaNationality Italy
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Work experience
Manager
Running English training center family business
2015.07-Current(10 years)
Running English training center family business
Sales Engineer
FOM China (FOM GROUP)
2014.08-2015.08(a year)
Responsibilities :
- Develop Asia market and expand sales
- Cooperate with Sales and After sales service departments to solve technical demands from customer side
- Interface with Production department for delivery planning and customization issue
none
Taking care of family and studying (Italy)
2013.08-2014.07(a year)
Just work at home and study
Technical Director
SIBCO China Electronic Technology Co., Ltd.
2012.03-2013.07(a year)
company with head quarter in Holland,that focuses on
technologies,giving support and training to Chinese institutes and companies providing products and processes
implementation.
I have joined this Company to bring experience in machinery technology and in customer service team leading.
It is a challenging experience especially because of our business focus on follow and develop the
industrialization of techniques related to Electronic field and, especially more on a long term, the develop
of new technologies in green energies field.
As a member of the management team, I’m in charged of following
Responsibilities :
- caring about relationship between our company and customer and supporting our Sales
- follow implementation of new projects with forecasting of time and feasibility
- cooperate with HR and Administration in organization issues so to shape the company with a more international
character
- reach the successful signed off for Final Acceptance from the customer upon completion of installations and
commissioning
- cooperate in the process development of PV cell technology and PV module manufacturing
- shape, drive and lead a CS team to be professional and customer-oriented to make sure that the Company quickly
has a quality service and support capability in China and Taiwan
- analyze company business growth and hire new engineers according with forecast
Production Director
FOM China (FOM GROUP)
2008.05-2011.10(4 years)
Responsibilities :
- Supervise the installation of the implants of the new production building, caring about the correct following of the
local laws and regulations related to electrical, air compressed, water and fireproof systems.
-Lead the research of local suppliers,according to the procedures standards and quality policy set from FOM Group
and caring about negotiation of prices and production details.
- Full direct supervision of the Quality Control of the electric, pneumatic and mechanic parts made locally
- Supervise the employee management for the Logistic, Production and Project Development Departments
- Control all of the macro areas of departments
- Responsible for the production information copyright and exchange with Italian headquarter.
- Evaluation, together with branch Director, of new products priorities according with sales objectives.
- Supervise the relation with Headquarter Engineering/Tech Dept. for any technical issues about parts to be
produced locally for the whole FOM Group
- Building maintenance management
Achievements:
- The first prototype of localized double head sawing machine has been tested successfully on February 2009,
project completed with a team of 6 people in total
-In the end of same year it has been introduced to production another2smaller machines,successfully tested by the
end of 2010.
- Up to end of October 2011the overall production includes over 120 double head sawing machines (in differentlengths), with a production increased from10pieces in2009,45pieces in2010and over 45pieces in first 6months
of2011,plus50small machines from end of2010till end of May2011,with a production team,including office and
fitters, of about 30 people.
Service Manager Asia-Pacific market
FOM China (FOM GROUP)
2007.01-2008.05(a year)
Responsibilities :
- Cooperate with the Technical person responsible of the China Service Area, for that it concerns assemblages,
installation and maintenance of machines at the client’s site.
- Manage the relationships and the information interchange with the Software, Service and Production department
in Italy for those machines produced and delivered in the area managed from the Chinese branch
- Responsible to be and create interface between Asia Pacific clients and headquarter in Italy.
Installation-Maintenance Department Engineer
Manuli Hydraulics
2005.07-2006.10(a year)
Responsibilities :
- Supervision, improvement and quality control of machines and spare parts, supplied by local manufacturers
- Follow and optimize the start up of new production lines, according with the company quality standards
- Collaboration with the local maintenance manager in the administration of the spare parts
- Collaboration, support and technical education of local operators about installation, start up and maintenance.
Installation-Maintenance Department Technician
Salvade' SPA
1994.01-2005.06(11 years)
Responsibilities :
- Consult with engineering Dept. about machines and equipment modification in order to improve production and
quality.
- Management of the preparation of materials involved in the installation, cooperate with the purchase office.
- Machines overall testing and related commissioning
- Customer Focus orientation. Prioritizes a variety of projects and activities and directs actions to ensure customer
satisfaction.
- On Site resolution of problems such as electrics, mechanics, pneumatic and even online-clients support.
Maintenance Department Technician
FISAC Spa
1990.05-1994.01(4 years)
Responsibilities:
-Manage of the maintenance of the electric plants.
-Installation new electric plants.
-Development of new control panels for machines and departments.
-Evaluation and purchase products and spare parts.
Educational experience
I.P.S.I.A. P.A. Fiocchi - LECCO - Italy
Technical of the Electric and Electronics Industries
1991.09-1993.07(2 years)
Technical of the Electric and Electronics Industries
Languages
Chinese (Mandarin)
A little
French
Normal
Italian
Native
English
Proficient
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