I am writing to express my interest in the position of Branch Incharge/Senior Manager within your esteemed organization. With over 22 years of experience in the shipping industry, including my current role as Branch Incharge and Senior Manager in Chattogram, I have consistently demonstrated leadership, strategic growth, and operational excellence. In my current role, I have successfully led a team of 30 staff, implemented digital transformation strategies such as the IRIS4 automation and eD/O deployment via CPATOS, and driven cost optimization efforts through strategic vendor negotiations. My focus on customer and digital experience (CX/DX) enhancement has significantly improved service quality and profitability. Throughout my career, I have specialized in business process improvement, staff training, and claims management, ensuring compliance with regulatory standards. My technical proficiency includes expertise in IRIS4, ASYCUDA, SQL Server, and advanced use of the MS Office Suite, positioning me as a versatile leader capable of driving innovation. I hold an MBA in Human Resource Management from Premier University, Chattogram, and a Master’s degree in Statistics from the University of Chattogram. My multilingual capabilities in Bengali, English, and French further support my ability to operate in diverse environments. I am confident that my extensive experience, leadership skills, and commitment to operational efficiency will bring significant value to your organization. I would welcome the opportunity to discuss how my skills can contribute to your company’s continued success. Thank you for considering my application. I look forward to the possibility of contributing to your team.