Trained generative AI models to improve writing and responsiveness. Enhanced AI-generated content through various projects. Researched and evaluated the quality and accuracy of information.

Responded to customer inquiries via live chat,phone, email, guided them through the whole process, providing product information and finalizing sales. Provided accurate information on pricing, promotions, and shipping. Resolved customer complaints and ensured satisfaction and retention. Stayed informed about product features, industry trends, and competitors.

Developed and maintained schedules for instructors, ensuring optimal class coverage. Conducted onboarding and performance evaluations for new instructors. Managed substitute scheduling and maintained accurate records. Implemented post-sales targets and resolved complaints. Collaborated cross-departmentally to support operational efficiency.

Handled order deliveries, complaints, and product concerns for prompt resolution. Assisted administrative personnel and overseas dispatchers. Managed return procedures and communication between departments. Coordinated back-office tasks and addressed issues to enhance effectiveness. Supervised customer order processes and resolved escalated inquiries.

Diagnosed and resolved customer issues over the telephone. Followed standard procedures for effective problem resolution. Provided first-line support and troubleshooting. Handled complaints and provided appropriate solutions within time limits. Communicated technical issues clearly to non-technical customers.