Satya
Customer Support Process Executive in Google Ads project
Male26 y/o
Customer Service Specialist/Marketing Specialist
Live in IndiaNationality IndiaShare
Work experience
Customer Support Process Executive in Google Ads project
Synchrony Financial
2022.04-2023.05(a year)
Worked on tasks related to Credit Bureau Information
Acquired skills in Credit Checks,Credit Reconciliation ,Credit Analysis
Quickly learned new skills and applied them in work.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect,friendliness and willingness to help wherever needed.
Worked flexible hours;night,weekend,and holiday shifts.
Company:Cognizant Technology Solutions -Gurugram(Haryana)(August102023-Till Date)
Google Ads Expertise:A deep understanding of Google Ads products,features,policies,and best
practices is crucial for effectively assisting customers.
Problem-Solving:The ability to diagnose and resolve complex technical issues related to GoogleAds accounts,campaigns,and settings.
Analytical Thinking:The skill to analyze customer data and identify trends or patterns to
provide tailored solutions.
Effective Communication:Excellent written and verbal communication skills are essential for
explaining technical concepts to customers in a clear and understandable manner.
Empathy:The ability to understand and respond to customer concerns with compassion and
empathy.
Patience:The capacity to remain calm and patient,even when dealing with frustrated or
challenging customers.
Active Listening:The skill to attentively listen to customer inquiries,understand their needs,and
provide appropriate solutions.
Customer Focus:A strong commitment to customer satisfaction and building positive
relationships.
Problem-Solving Orientation:A proactive approach to identifying and resolving customer issues
before they escalate.
Adaptability:The ability to adapt to changing customer needs and industry trends.
Educational experience
Board of Secondary Education
Game Art
2019.06-2023.05(4 years)
I would work with commitment
Languages
English
Skilled
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