Work experience

• Customer Support Process Executive in Google Ads project

  Synchrony Financial

  2022.04-2023.05

  (a year)

  Worked on tasks related to Credit Bureau Information Acquired skills in Credit Checks,Credit Reconciliation ,Credit Analysis Quickly learned new skills and applied them in work. Carried out day-day-day duties accurately and efficiently. Demonstrated respect,friendliness and willingness to help wherever needed. Worked flexible hours;night,weekend,and holiday shifts. Company:Cognizant Technology Solutions -Gurugram(Haryana)(August102023-Till Date) Google Ads Expertise:A deep understanding of Google Ads products,features,policies,and best practices is crucial for effectively assisting customers. Problem-Solving:The ability to diagnose and resolve complex technical issues related to GoogleAds accounts,campaigns,and settings. Analytical Thinking:The skill to analyze customer data and identify trends or patterns to provide tailored solutions. Effective Communication:Excellent written and verbal communication skills are essential for explaining technical concepts to customers in a clear and understandable manner. Empathy:The ability to understand and respond to customer concerns with compassion and empathy. Patience:The capacity to remain calm and patient,even when dealing with frustrated or challenging customers. Active Listening:The skill to attentively listen to customer inquiries,understand their needs,and provide appropriate solutions. Customer Focus:A strong commitment to customer satisfaction and building positive relationships. Problem-Solving Orientation:A proactive approach to identifying and resolving customer issues before they escalate. Adaptability:The ability to adapt to changing customer needs and industry trends.

Educational experience

• Board of Secondary Education

  Game Art

  2019.06-2023.05

  (4 years)

  I would work with commitment

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