Steven
Chief Operating Officer
MaleVP of Operations/Chief Operating OfficerLive in United StatesNationality United States
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Work experience
Chief Operating Officer
VLocker North America, LLC
2022.09-Current(2 years)
8 years 9 months
(2 years 4 months)
VP of Business Operations - Partner
VLocker North America, LLC
2016.04-2022.09(6 years)
(6 years 6 months)
VLocker has been designing, manufacturing, installing and servicing locker
systems worldwide since 1995. VLocker specialises in customising a locker
solution to suit your requirements.
Our lockers are manufactured from the finest raw materials and are of rugged
construction built to withstand harsh public environments.
For public area locker rental our VSoft pay point kiosks provide state of the
art locker rental that are easy to use, secure and efficient as well as providing
remote access for management and support purposes.
If you need locker rental systems that can work around the clock without
having an attendant present then we have the solution you are looking for.
Travel Coach
Worldventures
2016.05-2018.07(2 years)
(2 years 3 months)
WorldVentures is a award winning travel company that provides state of
the art travel products to both individual and corporate clients. Specializing
in wholesale travel through DreamTrips, we offer people amazing deals on
vacations they won't find anywhere else! Travel is the largest industry in the
world and WorldVentures is capturing huge marketing share -- currently one of
the fastest growing travel company in the world - currently in 32+ countries and
counting.
Another division the company brings to market is the first ever Vacation
Benefits Program for Corporate America, featuring unique, one-of-a-kind
wholesale vacations called DreamTrips. As a Vacation Benefits Specialist,
I help companies realize a huge return with very little or no out of pocket
expense, while rewarding employees in a way never thought possible.
•Leaderships development & Speaker/Trainer
Product & Accounts Manager - The Locker Network
Helix Leisure
2014.02-2016.04(2 years)
3 years 10 months
(2 years 3 months)
Responsible for a broad range of sales and operations functions such as
oversight of daily operations, sales and service issues during business hours,
technical support issues outside of regular business hours, developing new
business, and management of new installations.
• Manage a team of 15 field staff responsible for addressing issues on location
• Identify areas of hardware improvement to ensure compliance with ADA
• Conduct regular visits to meet with on-site staff, customers and gather end
user feedback.
• Perform “right-sizing” review of equipment on location for optimal sizing and
quantity.
• Drove development for new software suite of applications to address user
needs and improve reliability.
• Collaborated with the software development team to develop and implement
a portal system to track location installations in market.
• Conquers obstacles and solve operational problems through creativity and
hard work.
• Manage pre-installation site survey, draft installation plan, work with venders
for all infrastructure and build out needs.
• Manage installation on site, test all software, network and configuration of
PCs
Sales Executive
Helix Leisure
2012.07-2014.02(2 years)
(1 year 8 months)
I drive sales growth in 22 countries across Europe and the UK for a global
supplier of revenue management systems and cashless solutions for
the amusement and entertainment industry. Delivering effective sales
presentations. I have opened the market and educated clients on company
products. Maintained outstanding relationships with new and existing
customers, closing sales.
• Successfully launched company products into four new markets within 18
months.
• Travelled to 22 countries throughout the EU, driving sales and growing
revenue.
• Attended numerous industry events, connecting with prospective and existing
customers.
• Significantly improved product knowledge, growing market penetration by
50% in two years.
Professional Services
Embed International
2011.07-2012.07(a year)
5 years 3 months
(1 year 1 month)
Developed strategic operations and staffing plans for the new UK office
covering Europe. Successfully transitioned operations and ensured
compliance with all regulations. Trained staff on software applications.
• Worked well in both teams and as an individual, adapting quickly to local
market conditions.
• Significantly improved the profile of the UK office in the global organization,
growing the market.
• Collaborated with major IT hardware vendors to deliver quality products
locally.
Operations Manager
Embed International
2007.05-2011.07(4 years)
(4 years 3 months)
Managed the North American office, overseeing logistics and project
management for the installation of cashless card systems. Led a team of 22.
Supported significant sales growth and marketing.
• Increased sales by 250% in 4 years and grew from 3 projects monthly to 10+.
• Managed a 24/7 technical support team serving 300 locations across North
America.
• Developed a proposal and timeline for a new EU office based in the UK.
Regional Sales Manager / Operations Manager
Global VR
2003.02-2007.04(4 years)
(4 years 3 months)
Grew profits and sales throughout the Western U.S., establishing long-lasting
relationships with key customers. Trained sales representatives. Developed
sales reports and tracking.
• Grew revenue from $5M to $22M in four years and increased market share
from 40% to 73%.
• Consistently achieved sales goals and successful captured the most
accounts company-wide.
• Reduced shipping costs by 14% and captured contracts with major clients
Director of Operations
Amusement Management International
2002.01-2003.01(a year)
Expanded the client base and significantly grew sales. Planned event logistics.
Trained and tested staff.
• Grew revenue by 22% in the first 12 months and consistently improved sales.
• Created a first-class logo and other branding materials, driving the growth of
the customer base.
• Directed company participation in the The Calgary Stampede, San Diego
County Fair and Texas State Fair.
Regional Manager
vir'tra systems
1999.01-2002.01(3 years)
Spearheaded operations and opened seven locations. Maintained staffing and
equipment.
• Seized business opportunities, running advertisements that drove sales
growth.
• Created a new hire training program adopted nation-wide and managed a
team of 85+.
Educational experience
Central Piedmont Community College
Hospitality Administration/Management
1996.01-1999.01(3 years)
Myers Park High School
1992.01-1996.01(4 years)
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