Feriel
Customer support
Female21 y/oCustomer Representative/Customer Service Specialist/Telephone customer service/Arabic Translation/Hotel receptionLive in AlgeriaNationality Algeria
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Summary
Friendly and detail-oriented individual fluent in written and spoken English and Arabic, with 6 months of experience as a Sales Asistant in a Clothing store. Skilled in active listening, and adapting to diverse people and situations. Demonstrated teamwork and time management during a 3-month internship. Passionate about delivering excellent service and ensuring people feel comfortable and cared for.
Work experience
Intern
The National Center for Studies and Applied Research in Urban Planning(cneru)
2024.03-2024.05(3 months)
●Collaborated on a research project in payroll accounting, successfully
delivering a high-quality graduation essay.
●Developed strong problem-solving and adaptability skills by effectively
balancing teamwork and individual responsibilities.
Sales Asistant
Clothing store
2023.06-2023.11(6 months)
●Assisted an average of 50 customers daily, handling inquiries and recommendations.
●Handled high-pressure situations, such as peak shopping hours, while maintaining excellent service.
●Resolved customer complaints efficiently, ensuring a positive shopping experience and customer loyalty.
Educational experience
University of Algiers 3
Master of Accounting & Auditing
2024.09-Current(6 months)
Master degree in Accounting and Auditing
University of Algiers 3
Bachelor of Accounting & Finance
2021.08-2024.07(3 years)
Bachelor degree in Accounting and finance
Tarek ibn Ziad High School
High school diploma
2018.08-2021.07(3 years)
High school deploma in economics
Languages
French
Good
Arabic
Native
English
Proficient
Certificates
Communication Skills
2022.12
Skills
Exceptional customer service
Adaptability & cultural awareness
Teamwork
Communication Skills
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