1. Conduct thorough compliance testing and assessments to evaluate adherence to regulatory requirements, industry standards, and internal policies within IBM. 2. Develop and execute test plans, test scripts, and test scenarios to assess the effectiveness of compliance controls and processes. 3. Identify and document compliance deficiencies, gaps, and potential risks across various areas of IBM's operations. 4. Collaborate with stakeholders to recommend and implement corrective actions and improvements to address identified compliance issues. 5. Monitor and track the progress of corrective actions, ensuring their timely and effective implementation. 6. Stay updated on relevant laws, regulations, industry standards, and best practices to maintain current knowledge of compliance requirements. 7. Assist in the development and maintenance of compliance policies, procedures, and documentation. 8. Provide training and guidance to IBM employees on compliance-related matters to enhance awareness and understanding. 9. Prepare comprehensive compliance reports and presentations for management and stakeholders. 10. Support internal and external audits by providing necessary documentation, information, and insights. 11. Participate in compliance-related projects and initiatives, contributing to the continuous improvement of IBM's compliance program. 12. Collaborate with cross-functional teams, including Legal, Risk Management, and Internal Audit, to ensure alignment and coordination in compliance efforts.

1. Managed and tracked assets throughout the hardware asset life cycle, ensuring accurate inventory maintenance for commercial customer accounts. Maintained the integrity and stability of baseline asset records in the asset database promptly. 2. Ensured the accuracy, timeliness, and retention of reports, measurements, and documentation, contributing to audit readiness of accounts. 3. Administered the financial asset repository, including depreciation information, end-of-use/life management, and disposal. 4. Oversaw IBM's hardware asset disposal process, coordinating pick-up and performing reconciliation activities between assets requested for disposal and those received in the designated warehouse. 5. Managed baselines for hardware assets under maintenance contracts, collaborating with the account team and proactively communicating maintenance contract expiry dates. 6. Facilitated the annual Physical Inventory Taking (PIT) for IBM-owned assets, including pre-PIT activities throughout the year, coordinating the PIT review, and providing support to IBM employees through the Asset Financial and Management Services help desk.

1.Data Analysis and Process Improvement: Analyzed fixed asset data from the SAP AP0 system, identifying data quality issues and implementing cleansing and transformation processes to ensure data integrity for migration to the new iERP system. Utilized SQL and Excel to extract, manipulate, and analyze large datasets, identifying trends and patterns to inform system design and process improvements. Collaborated with stakeholders across different departments to understand their data needs and pain points, ensuring the new system met their requirements. 2.System Integration and Data Migration: Worked closely with the technical team to understand the data structures and integration points between the SAP AP0 and iERP systems. Developed and executed data migration plans, ensuring the accurate and complete transfer of fixed asset data to the new system. Conducted thorough data verification and comparison to ensure data consistency between the old and new systems. 3.Testing and Delivery: Participated in user acceptance testing (UAT) to validate the functionality and usability of the new system. Gathered feedback from stakeholders and documented issues, working with the development team to resolve them promptly. Contributed to the successful delivery of the project, ensuring a seamless transition to the new fixed asset management system. 4.Key Achievements: Successfully migrated a large volume of fixed asset data to the new system with high accuracy and minimal disruption to operations. Identified and resolved data quality issues, improving the overall accuracy and reliability of the fixed asset data. Contributed to process improvements that streamlined data management and reporting.

1. Supervise and lead a team of customer service representatives, providing guidance, support, and coaching to ensure excellent service delivery. 2. Handle escalated customer inquiries and complaints, ensuring prompt and effective resolution to maintain customer satisfaction. 3. Monitor team performance, conduct regular performance reviews, and provide constructive feedback to team members to enhance their skills and performance. 4. Identify training needs and develop training programs to enhance the team's knowledge and skills in credit card services and customer service excellence. 5. Collaborate with other departments, such as Sales and Operations, to ensure seamless customer experiences and efficient resolution of customer issues. 6. Analyze customer feedback and data to identify trends and areas for improvement in service delivery and processes. 7. Implement strategies to drive customer engagement, loyalty, and retention. 8. Stay updated on industry trends, regulations, and changes in credit card service

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