Lead business development strategies to grow a digital affiliate marketing platform Provide direct customer support, handle onboarding, and manage payouts via digital channels Analyze user data to optimize service delivery and platform engagement Collaborate with partners to explore new market opportunities, including green tech and renewable product promotions Stay updated on trends in e-commerce and sustainable consumer markets to align with future-ready solutions

- Assisted at the front desk in guest check-ins and check-outs - Handled basic room service tasks and housekeeping coordination - Provided guests with local information and ensured their comfort - Helped maintain cleanliness and order in common areas -Customer Relationship Management -Front Desk & Reception Handling -Team Coordination & Training -POS & Booking Software (mention any you used) -Problem Resolution & Complaint Handling -Multilingual Communication (if you speak more than English) -Time Management & Multitasking -Room Service & Dining Protocol -Leadership Potential -Cultural Sensitivity & Guest Satisfaction Successfully handled customer service and upselling tasks during internship, contributing to increased guest satisfaction and revenue. -Developed strong interpersonal and communication skills while working in hospitality environments, which translated into persuasive sales techniques. -Capable of identifying customer needs, recommending suitable services, and closing deals with a customer-first approach. -Motivated, confident, and able to work under pressure in a goal-oriented sales environment. Customer Service & Hospitality Management Talent Sourcing & CV Screening Hotel Front Desk & Reservation Systems Database Entry & Google Workspace Tools Tech Support Basics (Password resets, app guidance) Microsoft Office & Basic IT Troubleshooting Communication & Conflict Resolution Team Collaboration & Time Management CRM Tools (e.g. Zendesk, Freshdesk) Order Processing & Tracking Product Recommendation Techniques Refunds & Returns Management Live Chat & Email Support Customer Service & Client Relationship Management Business Development & Digital Operations Affiliate Marketing & Referral Strategy Talent Screening & Recruitment Support E-commerce Tools & CRM Platforms (e.g. Shopify, Zendesk) Basic Tech Support & Troubleshooting Market Trend Analysis & Reporting Renewable Product Awareness & Green Market Trends Microsoft Office Suite & Google Workspace Fast Learner, Problem Solver & Cross-Cultural Communicator

local project aimed at educating communities on the benefits of tourism and hospitality practices.

Focused on customer relationship management, marketing, and sales techniques. Studied business communication, financial operations, and service excellence. Completed internship in front desk operations and guest relations with exposure to sales coordination. Gained skills in managing client needs, upselling services, and working in multicultural environments. Certifications: Professional Sales and Customer Service Certificate – 2023 (Online Program) Digital Marketing & CRM Basics – 2023 (Coursera/LinkedIn Learning)