YOUSSEF ADIL
Technical Support Engineer
Male41 y/oAfter-sales technical support/Pre-sales technical support/Customer SuccessLive in MoroccoNationality Morocco
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Work experience
Technical Support Engineer
Dell Technologies
2019.06-Current(6 years)
Remote Managed and solved German-speaking professional customers ' out of
Warranty Hardware repair requests.
End to end ownership of Customer's repair requests.
Achieved a customer satisfaction score of over 93%.
IT Service Desk Senior Technician
Dell Technologies / NTT DATA Services
2018.04-2019.05(a year)
Provided First Level IT Support for German and English speaking employees of
client Honeywell Inc.
Resolved 73% of IT Tickets without transferring to L2/Tier 2 Support.
Achieved a customer satisfaction score of 90%.
Contact: -Diouri Rachid R_Diouri@dell.com.
IT Service Specialist
Digital
2015.12-2018.03(2 years)
Provide first Level IT Support for German Speaking employees of client Diebold Nixdorf
Educational experience
King Fahd School of Translation, Tangier
Translation Arabic - French - German
2011.09-2013.06(2 years)
Master Translation Arabic German French
Mohamed 5 University Rabat
Etudes Allemandes
2008.09-2011.07(3 years)
Bachelor
Hochschule Niederrhein, Krefeld, Germany
Technologie
2004.02-2005.02(a year)
german high school diploma
Languages
English
Skilled
French
Skilled
Arabic
Native
German
Proficient
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