Respond to customer inquiries and resolve issues promptly and efficiently. Provide accurate information about products or services. Handle customer complaints and concerns with empathy and professionalism. Process orders, returns, and exchanges as needed. Maintain accurate records of customer interactions. Collaborate with internal teams to resolve complex customer issues. Meet or exceed customer satisfaction and productivity targets.

Respond to customer inquiries via phone, email, chat, or in-person regarding financial products and services. Resolve customer complaints and concerns promptly and fairly, adhering to regulatory guidelines. Provide accurate information about financial products, services, and policies. Process customer requests, such as Bills payment, transactions, and withdrawal. Maintain accurate records of customer interactions and transactions. Identify and escalate complex customer issues to IT team or Marketing teams. Collaborate with internal teams, such as Finance department, to resolve customer payment issues. Participate in quality improvement initiatives to enhance customer experience and reduce risk.

Identified and approached potential customers to promote banking products and services. Opened new customer savings and current accounts, ensuring accurate completion of account opening documents. Conducted needs assessments to understand customers' financial goals and provided tailored solutions. Built and maintained relationships with customers to ensure customer satisfaction and loyalty. Met and exceeded sales targets, expanding the customer base and contributing to business growth. Collaborated with internal teams, including customer service and operations, to ensure seamless customer onboarding.

Banking and finance