Customer Care Officer for Mercedes-Benz
Refresh at 5 months ago
233 Views
49 Apply
Tianjin
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Job responsibilities
Job presentation1.Receiving customers
2.Resolve customer complaints
3.Customer satisfaction survey
4.Perform customer reviews
Job Requirements
Technical Skills, Knowledge and Competency (Outside of Academic/Professional)1. Language & Computer Skills
2.Basic written and spoken English
3.Good MS-Office skillTechnical Knowledge/Hard Skills1.Solid knowledge of CRM and aftersales
2.Solid knowledge of database management such as Autoline DMS
3.Basic knowledge of data mining
4.Solid knowledge of telephone sales & marketing
5.Basic knowledge of Mercedes-Benz and insurance products
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