Customer Service Supervisor- English Native Speaker
15000 CNY~20000 CNY/Per month
Refresh at 17 hours ago
280 Views
52 Apply
Shanghai
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Job responsibilities
Customer Service Supervisor- English Native Speaker (Wujiaochang,Yangpu District,Shanghai )Responsibilities:1. Handle customer enquiries by e-mail and telephone;
2. Coordinate with internal departments to solve customer's problems;
3. Coordinate with external Carrier companies to fix customers cage cases;
4. Follow company policy to handle customers' claims;
5. Escalate customers' expectation and complaints to company for service improvement. Location: Wujiaochang,Yangpu District,Shanghai(login to view email)
Job Requirements
Requirements:1.Bachelor degree or above. English native speaker, speaking conversational Mandarin Chinese;
2. Over 1 years' Customer Service experience is preferred;
3. Professional written and oral communication skill in English;
4. Proactive, high responsibility and good teamwork spirit;
5. Can work under pressure.
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