Customer Success
15000 CNY~20000 CNY/Per month
Full-time
1~3 years
Refresh at 9 days ago
272 Views
55 Apply
Shenzhen
Share
Job responsibilities
· Handle complaints, and various customer escalations, utilizing internal systems and product knowledge to achieve optimal customer resolution times.
· Serve as a focal point to receive urgent escalations prioritizing excellent customer communication with empathy and professionalism.
· Ensure all complaint cases and escalation tasks are diligently and promptly followed up, maintaining timely communication with customers for each case.
· Ability to effectively deep-dive and investigate the root cause of customer complaints, providing the right solution and responsible party determination.
· Maintain effective communication and relationships between internal departments.
· Accurately document interactions, maintain data accuracy in the relevant contact management system and understand various processes and procedures that interface with the service centre.
· Provide feedback and improvement ideas promptly to the Technical Team.
· Perform any other ad-hoc tasks, projects, or duties as assigned by the direct supervisor or by the department or organization.
Job requirements
Preferably 1 to 2 years of experience handling high-level complaints, escalations, disputes, resolutions, and detailed investigations with root cause analysis skills.
Effective communication skills, both written and verbal, in English and/or Malay
Demonstrate patience in all interactions with customers, affiliates, partners, and internal departments, maintaining a pleasant and professional tone.
Ability to manage multiple tasks simultaneously and maximize productivity with effective time management skills.
Dependable with strong attention to detail.
Skilled in multitasking and adaptable to changes quickly.
Ability to work both independently and as part of a team.
Courteous with a strong customer service orientation.
Proficient in computer navigation and PC knowledge.
Able to work on a rotating shift, during weekends, public holidays, and festive seasons.
Similar jobs
Search for your dream job
Job category
City or country
Company info
Also view
Sales Manager
Dongguan ChangYuan Spraying Technology Co;Ltd.
Other
Save job
0 Views
0 Apply
Refresh at 7 hours ago
English Teacher - International Campus
Chengdu Yiguo Education Management Co., Ltd
Full-time
Chengdu
Save job
0 Views
0 Apply
Refresh at 2 months ago
Tokyo big city luxury hotel staff wanted, visa support available
24 Surge Ltd.
Full-time
Japan
Save job
0 Views
0 Apply
Refresh at 2 months ago
Pizza chef
Beijing Niko Catering Co., LTD
Full-time
Beijing
Save job
0 Views
0 Apply
Refresh at 2 months ago
Planning Department Manager
vivaturf(W)
Full-time
Save job
0 Views
0 Apply
Refresh at 3 months ago
Part-time online English Teacher
Beijing Ouye Education Technology Co., Ltd.
Part-time
Other
Save job
0 Views
0 Apply
Refresh at 5 months ago
Decoration Studio Director
培哲洗浴设计
Full-time
Shanghai
Save job
0 Views
0 Apply
Refresh at 7 months ago
Europe Marketing Specialist/Manager
GEOR Global Recruitment (Shenzhen) Ltd.
Full-time
Shenzhen
Save job
Headhunting
Refresh at 10 months ago
International Middle/High School Biology/Statistics & Calculus/Humanities Teacher
GEOR Global Recruitment (Shenzhen) Ltd.
Full-time
Shanghai
Save job
Headhunting
Refresh at a year ago
Middle School ESL Teacher
GEOR Global Recruitment (Shenzhen) Ltd.
Full-time
Chengdu
Save job
Headhunting
Refresh at a year ago