Food & Beverage Service Team Leader
10000 CNY~15000 CNY/Per month
Full-time
1~3 years
Refresh at 10 months ago
35 Views
5 Apply
Shanghai
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Job responsibilities
• Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency.
• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
• In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
• Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
• Supervise cash handling and banking procedures
• Prepare daily banking and cash flow reports
• Establish and instruct staff in cash security procedures
• Deal with irregular payments
• Supervise the maintenance of service equipment
• Monitor standards of guest facilities and services
• Control stock and monitor security procedures
• Assist with menu and wine list creation
• Supervise functions
• Supervise outlet service
• Works with Superior on manpower planning and management needs
• Works with Superior in the preparation and management of the Department’s budget
Job Requirements
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
• Problem solving and training abilities.
Qualifications –
• Diploma in Hotel Management, Food & Beverage, or related field.
Experience –
• 2 years related experience or an equivalent combination of education and experience. Supervisory experience preferred.
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