French Hotline Technical Service Engineer
15000 CNY~20000 CNY/Per month
Full-time
Unlimited experience
Refresh at 4 months ago
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Job responsibilities
Looking for experienced and energetic professionals interested in joining a fast-growing and diverse team aimed at provide better Smart Energy solutions to our customers. The individual should be self-driving, responsible, a quick learner and a problem solver. If you are this unique individual, we’d love to meet you.
The role and responsibility of Technical Service personnel includes but not limited to the following:
· Manage large amounts of inbound and outbound calls, tickets and emails in a timely manner
· Follow communication “scripts” when handling different topics
· Provide technical advice to customers in product, installation and system operation matters
· Identify customers’ needs, clarify information, research every (technical) issue and provide solutions and/or alternatives, including warranty replacement
· Work with 3rd party service providers to perform service related issues
· Build sustainable relationships and engage customers by taking the extra mile
· Keep records of all conversations in our ticket system database in a comprehensible way
· Frequently attend educational seminars to improve knowledge and performance level
· Meet personal/team qualitative and quantitative targets
Job Requirements
Technician, electrician, bachelor or above holders in Electronics and Electrical or other related majors
· Self-motivator, and with related experience in the solar industry is plus
· Good communicator with fluent French
· English and other European languages will be plus
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