Hotel Support Specialist
15000 CNY~20000 CNY/Per month
Full-time
Unlimited experience
Refresh at a day ago
255 Views
49 Apply
Shanghai
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Job responsibilities
* Refer to company procedures, use the right tools to assist the local business team and provide front-line business support to overseas partners.
* Adapt to corporate strategy adjustment and keep business knowledge updated.
* Help to solve the partner's demand in the daily operation of Trip system by telephone, email or online chat(contact customer directly if necessary).
* Promote Trip’s hotel management system to our cooperative hotels.
* Coordinate with other departments to improve the overall satisfaction of the merchant (hotel).
* Complete temporary tasks assigned by superiors.
Job requirements
* Diploma or above, native or near native Vietnamese speaker with English speaking skill.
* Excellent service awareness and professional dedication, strong learning ability, positive attitude, and strong ability to work under pressure, excellent teamwork ability, able to adapt to the work shift system.
* Relevant working experience in customer service or online travel agency is preferred.
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