IT Service Desk Analyst
15000 CNY~20000 CNY/Per month
Full-time
3~5 years
Refresh at 6 months ago
277 Views
51 Apply
Shanghai
Share
Job responsibilities
Operates as the initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications.
Assists end-users/customers in resolving their IT issues accurately and promptly.
Takes detailed notes of the problem the user is experiencing, determines steps they can take to resolve the issue, and manages the flow of incoming support requests.
Interacts with the end-user to resolve the user's technical issues.
Remotely accessing the user's computer and making changes to their system and settings by navigating around application menus, or may be required to remote into customer's computer to fix an issue. In other cases, the service desk analyst walks the user through steps they can take to resolve the issue on their own.
Troubleshoot network connectivity issues, working with remote employees on a corporate network.
Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.
May escalate complex problems to higher-level IT support specialists and experts if they are unable to resolve the issue on their own.
Provide supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem.
Support users by performing system tests and updates after they complete their troubleshooting and necessary repairs.
Support department-wide operations by supporting the creation, editing, and maintenance of IT documents.
Job Requirements
Associate's degree in a related field plus 1 year of experience; a major certification in a related field plus 2years of experience; high school diploma plus 2 years of experience.
Ability to solve technical issues via telephone, email, and chat.
Ability to learn customer support processes and techniques.
Ability to work well with all teammates and multi-task in a fast-paced environment.
Outstanding analytical, problem solving skills, and excellent customer service.
Excellent Interpersonal, written, and oral communication skills.
Similar jobs
Search for your dream jobs
Job category
City or country
Company info
Also view
English anchor
Perfect Talent Service (Shanghai) Co.,Ltd
15000 CNY~20000 CNY/Per month
Full-time
Other
Save job
0 Views
0 Apply
Refresh at 19 hours ago
Business Registration Agent
MULANOO
Negotiable
Part-time
Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Sweden, Spain, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Slovak
Save job
0 Views
0 Apply
Refresh at 2 days ago
招聘身份代理人 / Identity Agent Wanted
Wuhou EuroCatch Commerce Hub
300 EUR~500 EUR/Per month
Online
Spain, France, Germany, Italy
Save job
0 Views
0 Apply
Refresh at 2 days ago
Internet Researcher
Internet Researcher
15000 CNY~20000 CNY/Per month
Shanghai
Save job
0 Views
0 Apply
Refresh at 2 days ago
Tik Tok Live Stream Host
Star Market Galaxy
15000 CNY~20000 CNY/Per month
Full-time
Other
Save job
0 Views
0 Apply
Refresh at 2 days ago
ASAP 2025// Henan Jiaozuo Institute //Salary after tax range and accommodation: salary around 10k, provide apartment
Rita
15000 CNY~20000 CNY/Per month
Full-time
Jiaozuo
Save job
0 Views
0 Apply
Refresh at 2 days ago
东南亚-高级销售经理/区域销售经理
GEOR Global Recruitment (Shenzhen) Ltd.
Negotiable
Full-time
Philippines, Indonesia
Save job
Headhunting
Refresh at 5 days ago
Hangzhou K12 High school ESL\Drama\Art\Kindergarten Homeroom
Bilingual Community
15000 CNY~20000 CNY/Per month
Full-time
Hangzhou
Save job
0 Views
0 Apply
Refresh at 5 days ago
Sales clerk
TONG
Negotiable
Full-time
Thailand
Save job
0 Views
0 Apply
Refresh at 11 days ago
Solution Sales Manager
GEOR Global Recruitment (Shenzhen) Ltd.
Negotiable
Full-time
Korea
Save job
Headhunting
Refresh at 11 days ago