Overseas customer service quality inspection 【 Various minor languages 】
20000 CNY~25000 CNY/Per month
Full-time
Unlimited experience
Refresh at a year ago
205 Views
30 Apply
Shanghai
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Job responsibilities
Job responsibilities:
1. Quality inspection of overseas minority language service line, responsible for discovering the risks and process rules existing in the service process by checking the daily work records of customer service;
2, according to the inspection situation, output quality inspection report, put forward process rules and product optimization and improvement suggestions; Provide guidance or training to customer service representatives on standard implementation and service skills;
3. Responsible for the effect inspection of various quality improvement measures, and timely feedback on the effect inspection.
Job Requirements
Job Requirements:
1. Bachelor degree or above, C1 or above level in any of the following languages: Polish, Portuguese, Greek, Hebrew, Filipino, Thai, Finnish, Romanian, Danish, Norwegian, Malay, Hungarian (Magyar), Slovenian, Bulgarian, Estonian, Croatian, Lithuanian, Slovak, Zulu;
2. Experience in customer service quality inspection, Internet e-commerce industry is preferred;
3, with strong problem analysis ability, summary ability, communication and expression ability and insight;
4, work fair and objective, principle and strong sense of responsibility.
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