Pre-sales Technical Support FAE (Field Application Engineer) for Gigalight(Y)

Pre-sales Technical Support FAE (Field Application Engineer)

15000 CNY~20000 CNY/Per month

Full-time

3～5 years

Refresh at 2 months ago

282 Views

51 Apply

Shenzhen

Job responsibilities

1. Primarily responsible for client technical support, including customer visits or trade show appearances; 2. Independently develop or assist sales in writing technical marketing materials as necessary; 3. Provide product application training and technical communication for designated regional clients; 4. Handle customer complaints in designated areas, including product analysis, testing, and repairs; 5. Attend industry exhibitions or forums to gather industry information and submit necessary analysis reports, enhancing the company’s brand technical influence; 6. Capable of writing marketing EDMs or similar content according to the company’s marketing outline to enhance digital marketing impact; 7. Participate in long-term projects in the company’s open laboratory to accumulate knowledge and insights into optical network system marketing, forming differentiated pre-sales technical support capabilities; 8. Continuously learn the latest industry protocols and provide periodic knowledge transfer and training on industry protocols and new product technologies to sales staff; 9. Provide product technical support and verification for external supplier cooperation projects based on business needs; 10. Break down requirements for client customization projects and collaborate with the marketing and R&D departments to complete product pre-release documentation; 11. Other marketing tasks assigned by superiors.

Job requirements

1. Bachelor’s degree or above in electronic communication or related fields, fluent in English; 2. Over 5 years of experience in optical communication system engineering, familiar with semiconductor or optical communication fundamentals; 3. Understanding of industry standards and regulations for optical communication/devices, and knowledge of optoelectronic product development and lifecycle; 4. Good communication skills in both English and Chinese.

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Pre-sales Technical Support FAE (Field Application Engineer)

15000 CNY~20000 CNY/Per month

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