Pre-sales Technical Support FAE (Field Application Engineer)
15000 CNY~20000 CNY/Per month
Full-time
3～5 years
Refresh at 4 months ago
290 Views
53 Apply
Shenzhen
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Job responsibilities
1. Primarily responsible for client technical support, including customer visits or trade show appearances;
2. Independently develop or assist sales in writing technical marketing materials as necessary;
3. Provide product application training and technical communication for designated regional clients;
4. Handle customer complaints in designated areas, including product analysis, testing, and repairs;
5. Attend industry exhibitions or forums to gather industry information and submit necessary analysis reports, enhancing the company’s brand technical influence;
6. Capable of writing marketing EDMs or similar content according to the company’s marketing outline to enhance digital marketing impact;
7. Participate in long-term projects in the company’s open laboratory to accumulate knowledge and insights into optical network system marketing, forming differentiated pre-sales technical support capabilities;
8. Continuously learn the latest industry protocols and provide periodic knowledge transfer and training on industry protocols and new product technologies to sales staff;
9. Provide product technical support and verification for external supplier cooperation projects based on business needs;
10. Break down requirements for client customization projects and collaborate with the marketing and R&D departments to complete product pre-release documentation;
11. Other marketing tasks assigned by superiors.
Job requirements
1. Bachelor’s degree or above in electronic communication or related fields, fluent in English;
2. Over 5 years of experience in optical communication system engineering, familiar with semiconductor or optical communication fundamentals;
3. Understanding of industry standards and regulations for optical communication/devices, and knowledge of optoelectronic product development and lifecycle;
4. Good communication skills in both English and Chinese.
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