Technical Support Engineer (Oceania)
15000 CNY~20000 CNY/Per month
Refresh at 13 days ago
262 Views
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Shanghai
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Job responsibilities
1. Represent Microsoft and communicate with most Microsoft Cloud customers;
2. Manage relationships with multiple customers, partners and collaborate with MS people;
3. Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with issues to help customers achieve MS Cloud products deployment and customer satisfaction;
4. Drive customer usage on Microsoft Cloud products;
5. Document incidents, report customer suggestions and issues to Microsoft.
Job requirements
1. Native Australian speakers
2. At least 1 year working experience in IT Support area;
3. Technical skills in Windows Operating systems/Networking/Exchange Server/SharePoint Server/Lync Server products are preferred;
4. Good grammar and spelling in written communications;
5. Ability to work with complex procedures and program guidelines;
6. Patience and Empathy in customer interactions;
7. Inbound customer service skillset in field of software technologies;
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