Technical Support Manager
15000 CNY~20000 CNY/Per month
Full-time
5~10 years
Refresh at 2 months ago
245 Views
55 Apply
Shanghai
Share
Job responsibilities
II.Main Responsibilities
1.Cooperate with the company's business team to complete pre-sales/after-sales technical support work, including analyzing customer needs, providing technical consultations to customers, explaining solutions, and answering questions about technical solutions.
2.Communicate closely with the company's business team, conduct market research and technical analysis of competitors, understand and collect the future development trends and application scenarios of products, provide valuable opinions for product research and development, conduct regular customer technical exchanges, improve product technical awareness, collect and listen to customer needs (VOC), propose new product research and development needs to meet market needs.
3.Assist sales in formulating product strategies and technical solutions, coordinate internal and external resources of the company to ensure the implementation and delivery of project product goals.
4. Be responsible for internal and external technical exchanges, communications and technical support services during the project product process, track the progress of various links such as product research and development, production, delivery and service, and actively provide opinions on the company's product and market development.
5.Be responsible for docking on-site after-sales problems of overseas customers, coordinate internal resources of the company for corresponding responses, provide timely feedback on after-sales service information, and provide improvement suggestions for improving the company's product quality.
6.Conduct technical training for the sales business team, provide product training, technical explanations and exchanges to customers.
7. Complete other work assigned by leaders.
Job Requirements
III. Qualifications
1. Male, around 35 years old, bachelor's degree or above. The working language is English. Possess fluent English listening, speaking, reading and writing skills, and be able to communicate smoothly with overseas customers. Majors related to science and engineering (such as electronics, machinery, automation, etc.) are preferred, and have a good technical foundation.
2. Have strong technical understanding and learning abilities, be able to quickly grasp the technical characteristics and application scenarios of the company's products, and provide professional technical support and solutions for customers.
3. Have good communication and coordination abilities and team spirit, and be able to effectively communicate and collaborate with various departments within the company, overseas customers, partners, etc.
4. Have strong pressure resistance and adaptability, and be able to adapt to corresponding business trips and overseas working environments.
Similar jobs
Search for your dream jobs
Job category
City or country
Company info
Also view
HR and Admin Specialist
DENAIR ENERGY SAVING TECHNOLOGY (SHANGHAI) PLC.
6000 CNY~10000 CNY/Per month
Full-time
Thailand, Indonesia, Malaysia, Kazakhstan, Belarus
Save job
0 Views
0 Apply
Refresh at a day ago
Household appliance Inspector
Shanghai Yilaw Information Technology Co.,LTD
Negotiable
Full-time
Thailand
Save job
0 Views
0 Apply
Refresh at a day ago
International Sales Representative
Zhejiang Headway Communication Equipment Co., Ltd.
Negotiable
Full-time
Shenzhen
Save job
0 Views
0 Apply
Refresh at a day ago
Hong Kong Licensed Asset Management Firm | Business Director
Acebridge Asset Management Limited
Negotiable
Full-time
Hongkong
Save job
0 Views
0 Apply
Refresh at 2 days ago
**Business Representative**
DONGGUAN YONGSHENG TEXTILE CO.,LTD
Negotiable
Full-time
DongGuan
Save job
0 Views
0 Apply
Refresh at 2 days ago
Early Years Homeroom Teacher
Changsha WES Academy
15000 CNY~20000 CNY/Per month
Full-time
Changsha
Save job
0 Views
0 Apply
Refresh at 2 days ago
Business Assistant
FHS Intelligent Technology Co., Ltd
25000 CNY~30000 CNY/Per month
Full-time
Suzhou
Save job
0 Views
0 Apply
Refresh at 3 days ago
Interpreter and Business Rep Needed
Jobsitechina
15000 CNY~20000 CNY/Per month
GuiYang
Save job
0 Views
0 Apply
Refresh at 3 days ago
Supplier Quality Manager
东莞怡高照明商业有限公司
15000 CNY~20000 CNY/Per month
DongGuan
Save job
0 Views
0 Apply
Refresh at 3 days ago
Compliance Engineer
Shanghai Wicresoft Co., Ltd.,
Negotiable
Full-time
United States
Save job
0 Views
0 Apply
Refresh at 9 days ago