VOC Technical Support Engineer

15000 CNY~20000 CNY/Per month

Full-time
Unlimited experience
Refresh at 2 months ago
265 Views
49 Apply
Beijing
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Job responsibilities
Use tool systems to capture and analyze consumer voices Track the trend of Internet public opinion on Honor products Regularly output reports on consumer voice Act as a communication bridge between the R&D team and local consumers Assist the R&D team to obtain the specific scenarios and circumstances of the problem Conduct some hardware analysis under the guidance of the R&D team Prepare accurate and timely reports Maintain happy relationships with customers
Job Requirements
Bachelor's degree in computer science or related field Microsoft Other certified candidates with similar technologies will be given priority Demonstrated understanding of computer systems, mobile devices, and other technology products Excellent listening, speaking, reading and writing skills in Chinese and English Ability to diagnose and resolve basic technical issues Excellent problem solving and communication skills Ability to provide written and verbal step-by-step technical assistance Positive work attitude The ability to continuously learn and grow
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