1. Lead and supervise the Amazon business process team at Octopus Tech BPO. 2. Optimize processes for efficiency and adherence to Amazon's operational standards. 3. Maintain high-quality service delivery through rigorous quality assurance measures. 4. Cultivate positive client relationships by addressing concerns and ensuring clear communication. 5. Analyze team performance metrics, generate insightful reports, and implement corrective actions for continuous improvement. Lead

Negotiate contracts and close agreements to bring the schools on the Uolo Platform. * Continuous follow-up with the schools for the usage of the Uolo Platform and address any doubt/query related to the Uolo product. * Maintain the CRM with timely and accurate information

Monitor team performance and report on metrics to higher management. Motivate team members. Assist the Manager and Senior Team leader for training and supervising the staff or telesales and Collection department. Assign daily bases target to staff and help and guide them to complete given task on time. Managing collection dashboard leads and telesales leads.

Generating new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Responsible for managing the Sales Leads on CRM. Team with channel partners to build pipeline and close deals Performing effective online demos to Prospective Client. Maintaining relationships with clients, by providing holistic solutions Managing end-to-end sales process, including invoicing, collection, up-selling etc

Working with team member to sell And promot the product of Amazon Such as Fire tv stick, Echo Etc.

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