MOHAMMAD

Team Lead
Male34 y/oArabic TranslationLive in IndiaNationality India
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Summary

I am a seasoned Team Lead at Accenture, with over ten years of extensive experience in language expertise, administrative support, and process optimization. My proficiency spans across multiple languages including Arabic, Urdu, Persian, Hindi, and English, with specialized skills in translation, proofreading, content moderation, and quality control. With a Master Degree in Arabic from Jamia Millia Islamia, New Delhi, I have developed an impressive career that blends linguistic proficiency with technical skills. My core competencies include advanced expertise in MS Office Suite (Excel, PowerPoint, Word), Power BI, and VBA coding. I have been instrumental in enhancing team efficiency by automating workflows, implementing advanced Excel functions such as VLOOKUP, and streamlining data management processes, significantly reducing operational time and ensuring error-free outputs. Throughout my career, I have demonstrated exceptional leadership abilities, having trained and mentored new team members at Accenture, while also contributing to process improvements and performance tracking. I have successfully handled quality checks, managed large datasets, and coordinated communication across cross-functional teams and clients. My keen analytical skills, attention to detail, and ability to handle multiple tasks simultaneously have made me an invaluable asset in every role I have undertaken. In addition to my technical expertise, I am skilled in content moderation and have consistently ensured that deliverables align with company standards and client expectations. My career journey includes notable roles such as Lead CRM at Concentrix, where I oversaw team productivity and created impactful reports and presentations in multiple languages. I have also worked as an Arabic Translator at Zagson Engineering Limited and Shahin Welfare Trust, providing translation and content moderation services for a wide range of clients, primarily in the Middle East. Beyond my professional achievements, I am passionate about continuous learning and improving my skills, particularly in areas that support my career growth. I am also an avid cricket player, demonstrating my ability to work as part of a team and stay committed to goals. I am actively seeking a challenging leadership opportunity where I can leverage my linguistic skills, technical expertise, and team management experience to contribute to organizational success and drive continuous improvement.

Work experience

Team Lead

Accenture, Bengaluru
2018.06-Current(7 years)
Project: FMCG As a Team Lead, I manage a multilingual team supporting an FMCG client across AMEA, NA, LA, and MEU regions. Key Responsibilities as under: Team Leadership & Management: Mentor a diverse team of language experts, ensuring high-quality performance and strict adherence to SOP Conduct regular team meets, track performance metrics & provide real-time updates driving continuous improvement Implement strategies to optimize operational efficiency, enhance team productivity & meet client SLAs consistently Quality Assurance for Technical & Legal Documents: Supervise QC on technical and legal reviews of regulatory documents for Product Registrations Supervise internal & client QC for Artwork Proofreading ensuring all tasks are error-free and efficiently completed Client Support & Communication: Provide proactive support to clients through email, Teams call & chat, ensuring prompt clarifications & issue resolution Prepare reports tracking project progress & language-specific data to ensure transparency & client satisfaction Process Improvement & Automation: Lead process improvement initiative & automation strategies to enhance efficiency & streamline workflows Maintain accurate data, resolve discrepancies, and ensure reliable reporting for clients WORK EXPERIENCE

CRM Lead

Concentrix, Gurugram
2014.09-2018.06(4 years)
Led a team in content moderation for YouTube and Google AdWords, ensuring compliance and quality across multiple languages (Arabic, English, Hindi, Persian, Urdu) Managed team scheduling, shrinkage, and optimized resource allocation to ensure operational efficiency Supervised prompt customer support via chat and email Generated daily attendance, productivity reports, and weekly scorecards to track and improve team performance Delivered concise monthly presentations in Arabic for client meetings, highlighting key metrics and updates

Arabic Translator

Zagson Engineering Limited, New Delhi
2013.12-2014.09(10 months)
Project: Project & Program Management Translation: Translate, Review & Proofread legal documents and client files Project Coordination: Assist in coordinating project activities, tracking progress, deliverables, and timelines Document Management: Maintain and organize project documentation, ensuring it is up-to-date and accessible Communication: Act as a contact point for project inquiries, providing updates and reports in Arabic and English Scheduling & Planning: Assist in scheduling meetings, workshops, and coordinating project timelines and resources Resource Management: Track and ensure efficient allocation of project resources. Risk & Issue Tracking: Monitor and report project risks and issues, supporting mitigation strategies Client Interaction: Communicate with Arabic-speaking clients, ensuring their needs are addressed promptly Reporting: Assist in preparing project status reports in both Arabic and English. Team Support: Provide administrative assistance, including logistics and presentation preparation Quality Control: Ensure project deliverables meet quality & client specifications

Projects

N/A

N/A
2025.12-2025.12
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Educational experience

Jamia Millia Islamia

Master of Arts (Arabic)
2012.04-2014.07(2 years)
N/A

Languages

Hindi
Native
Urdu
Native
Arabic
Proficient
English
Proficient
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